Job descriptionAcquire and maintain strong, strategic relationships with key clients and decision-makersGain deep insight into client goals to deliver tailored solutionsResolve client issues and manage conflicts professionallyCollaborated closely with internal teams in technical support, product development, and customer service to resolve issues and maintain system uptime.Track key metrics to spot growth opportunities and boost revenue through upselling / cross-sellingEstablishing and maintaining relationships with offline and online merchant partnersMonitor sales performance and contribute to business growth strategiesSupported back-office operations and communication across departments to deliver seamless service.On boarded and supported merchant partners for services like bill payment, mobile load, ticketing, and e-wallet top-ups.