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BPO Sr. Executive - Process Training (MOA Pasay) - Hybrid

TASQ Staffing SolutionsPasay City, Metro Manila, Philippines

1 day ago

Job type

Quick Apply

Job description

About the job Sr. Executive - Process Training (MOA Pasay) | Hybrid

Work Setup : Hybrid (MOA Pasay)

Work Schedule : Mid Shift

Requirements :

2 years of experiencing in Training BPO
Good communication skills
Basic knowledge of MS Office MS Excel, Power Point, Word Doc, Outlook
Responsible for Support for current New-Hire Training then Full Facilitation of Future New-Hire Training Classes, reporting, and feedback to the agent.
At least 2nd Year College / 72 Units | Bachelor's Degree (Any course)
Basic knowledge of editing tools Adobe

Responsibilities :

Conduct New Hire training for Process based on the agenda

Create PKT (Process Knowledge Tests) to understand opportunities in Operations which will

be the outcome of a TNA and action plans.

Create a Training Needs Analysis and create action plans based on TNA and opportunities

to support Operations.

Collaborate with the CE (Customer Experience), Quality Analyst and Pre Process Training

team in making suggestions in enhancing training agenda.

Provide feedback to associates / trainees based on progress in training

Complete required reports for tracking and communicating training progress at different

levels

Conduct coaching sessions to trainees and agents towards performance improvement.

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Bpo Bpo • Pasay City, Metro Manila, Philippines

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