Collection Specialists

Qualifications

• At least 1 year of experience in collections (any industry), with a solid grasp of the collections process.
• 2+ years in a contact center environment preferredable to handle inquiries with confidence and clarity.
• Open to College Graduates and High School Graduates .
• Excellent communication skills both oral and writtenwith strong active listening abilities.
• Customer-focused mindset , showing empathy and professionalism in every interaction.
• Strong attention to detail for accurate data management and reporting.
• Proficient in MS Office and internet-based tools.
• Ability to engage with customers politely and professionally to instill confidence and cooperation.
• Willingness to work on a flexible schedule / shifts .
• Goal-oriented and dependable meets or exceeds collection targets.
• Bonus : Strong self-awareness and emotional intelligence for better collaboration and communication.

Key Responsibilities