Collection Assistant (Reliever)

The Collection Assistant is responsible to control portfolio delinquency by meeting collection targets in terms of curing and Flow rates.

RELIEVER FOR 5 MONTHS

KEY FUNCTIONS / DUTIES AND RESPONSIBILITIES

1. Achieved collection effectiveness and efficiency by meeting productivity benchmarks and flow rates (past

due and current ratio) by performing collections efforts through email call outs.

2. Expected to be expert in account review, account ledgering, payment arrangement negotiations / credit

extension if necessary, request facilitation / endorsement, policy and process implementation, and other

related tasks.

3. Facilities and coordinates concerns and requests within the turn-around time by either 1) processing

requests related to collection department, 2) liases with internal and external units in-charge of the

clients concern.

4. Initiates cancellation of accounts due to non-payment of the monthly amortization after exhausting all

means to contact and collect the overdue monthly amortization.

5. Expected to be able to serve as back up Representative for walk in Service Desk.

6. Maintain a professional manner in communication that is representative of FLIs quality service when

serving clients

7. Suggest and support changes in processes and policies implemented within the unit. Also, expected to

support activities that Team Leader and / or Department Head assign to the Representative within ones

capacity

TECHNICAL COMPETENCIES AND SKILLS :

• With strong analytical and problem-solving skills, both on numerical and logical situations
• Strong sense of organization and keen attention to details
• Person with integrity and strong values
• High sense of responsibility and urgency
• High analytical and problem-solving skills, both on numerical and logical situations
• Able to communicate effectively through written and verbal means in both English and Filipino.
• Skills in multi-tasking and account management
• Professional in the manner of writing correspondences
• Basic knowledge of office software (Spreadsheets, documents and presentation)

EDUCATION, TRAININGS, LICENSES REQUIRED :