Technical Support Representative (TSR)

Job Summary :

We are looking for a Technical Support Representative to assist customers with technical issues via phone, email, or chat. You will troubleshoot problems, provide product support, and ensure quick and accurate resolutions.

Responsibilities :

Handle technical inquiries and troubleshoot customer issues

Provide step-by-step solutions and product guidance

Document all interactions accurately

Meet performance and quality targets

Qualifications :

Strong English communication skills

Basic technical / troubleshooting skills

High school graduate or higher

Tech support or BPO experience is a plus

Willing to work assigned shifts

Benefits :

Competitive salary + incentives

HMO / health benefits

Night differential (if applicable)

Paid training and career development