Quality Assurance Manager

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.

Location : Cebu

Shift : Night Shift

Set-up : Onsite

Start Date : June / ASAP

Key Responsibilities :

• Develop and manage QA policies, procedures, and performance standards
• Conduct audits, identify quality issues, and oversee corrective actions.
• Collaborate with cross-functional teams to ensure product / service quality.
• Monitor compliance with industry and regulatory standards (e.g., HIPAA, ISO).

Qualification :