Process Transformation Head

Overview

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. The primary role of this position is to review, analyze, and optimize network‑related processes, ensuring they align with and support the strategic goals of the organization. The successful candidate will collaborate with Network Operations, Engineering, IT, and Customer Support to streamline network operations, improve performance, and reduce operational costs.

Duties and Responsibilities

• Process Analysis : Evaluate existing network processes, workflows, and procedures, identifying areas for improvement and inefficiencies.
• Data Collection & Analysis : Collect and analyze data to support decision‑making.
• Process Documentation : Document network processes and operational standards, creating detailed process maps, flowcharts, and SOPs.
• Benchmarking : Research and benchmark network processes against industry standards and competitors to identify best practices.
• Cross‑Functional Collaboration : Work with NTG, ISG, CXM, and other departments to gather insights, assess needs, and ensure cross‑functional alignment on process improvements.
• Project Management : Lead or contribute to process improvement projects, ensuring timely delivery of initiatives within scope and budget.
• Continuous Improvement : Develop and implement continuous improvement initiatives to enhance network performance, efficiency, and reliability; monitor post‑implementation success through KPIs and metrics.
• Technology & Tools : Recommend and implement technological solutions (automation, AI‑driven analytics, etc.) to optimize network processes and reduce manual interventions.
• Compliance & Risk Management : Ensure that process improvements comply with regulatory requirements, including local telecommunications laws, cybersecurity, and data protection policies.
• Training & Support : Train staff on new processes and tools to ensure smooth adoption and ongoing success.
• Provide continuous support and feedback loops for process refinement.
• Reporting & Presentations : Prepare detailed reports and present findings and recommendations to management and stakeholders; use data visualization tools to communicate complex insights.

Deliverables

Requirements

Equal Opportunity Employer – Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as presenting vacancies, selecting, and interviewing applicants.

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