Talent.com
This job offer is not available in your country.
Associate Technical Support CPO

Associate Technical Support CPO

CienaManila
30+ days ago
Job description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Your Role

  • Provide remote technical support (via telephone or on line) for identified CIENA products 24x7 when required. On call duty includes evenings and weekends.
  • Provide on-site support to Customers where required.
  • Communicate with Design and manufacturing on problems / issues found in the field.
  • Utilize debug tools as well as lab research to aid Customer’s technical problem.
  • Recover information necessary to escalate the incident or issue to Design, Product / Project Management, Documentation, or Training
  • Work with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback.
  • Create, review, validate and publish required MOP / ISB / FSB documents.
  • Contribute to knowledgebase (KCS)
  • Mentor, train newly hired as well as advancing Technical Support Engineers.
  • Performs other duties as assigned.
  • Travel to customer sites and Ciena locations globally as required.

What Does Ciena Expect of You?

  • Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
  • Agility – you are readily able to make key decisions and manage competing and ever-changing account priorities and largely driven by the software development process.
  • Communication expertise – you have the ability to influence and tailor your message and ideas to the audience to ensure understanding and consensus.
  • The flexibility to work independently and as part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required.
  • Relationship builder – with an ability to influence, you’re able to get work done through others.
  • A commitment to innovation – you keep abreast of the market and competitive developments and are always keen to formulate new ideas and problem solve.
  • The Must Haves :

  • Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with 3 to 6 years related experience or equivalent combination of education and experience
  • Strong knowledge of SONET / SDH ring transmission equipment, DWDM / OTN technology and the applications to Ciena equipment Carrier Ethernet enterprise equipment and associated fiber optic facilities
  • Very knowledgeable of the operation of fiber optic transport and / or switching equipment.
  • #LI-SM #Li-Remote #LI-Hybrid

    Not ready to apply? Join ourto get relevant job alerts straight to your inbox.

    At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

    Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

    If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

    Create a job alert for this search

    Technical Support • Manila

    Related jobs
    Technical Support - Level 2

    Technical Support - Level 2

    Tap Growth aiMuntinlupa, Metro Manila, PH
    We're Hiring : Technical Support - Level 2! 🌟.We are seeking a skilled Technical Support specialist to provide advanced technical assistance and resolve complex customer issues.The ideal candidate ...Show moreLast updated: 4 days ago
    Procurement Technical - Associate Consultant (Makati) | Hybrid

    Procurement Technical - Associate Consultant (Makati) | Hybrid

    TASQ Staffing SolutionsMakati City, Metro Manila, Philippines
    Quick Apply
    Hybrid (3x onsite per week) | Makati.Open to local and expat candidates currently residing in the Philippines.Act as a solution architect and design the integration blueprint, focusing on enabling ...Show moreLast updated: 1 day ago
    IT Technical Support Advocate (Project-based)

    IT Technical Support Advocate (Project-based)

    BoldrPasig, Metro Manila, PH
    Quick Apply
    Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, uni...Show moreLast updated: 10 days ago
    • Promoted
    Data Protection & Technology Senior Associate (EMEA / US Shift) Manila, NCR, Philippines

    Data Protection & Technology Senior Associate (EMEA / US Shift) Manila, NCR, Philippines

    ESR HealthcareManila, Metro Manila, Philippines
    Data Protection & Technology Senior Associate (EMEA / US Shift) Manila, NCR, Philippines.Data Protection, Privacy, Data Protection & Privacy, Data, Protection. Experience level : AssociateExperience re...Show moreLast updated: 30+ days ago
    Technical Support (API)

    Technical Support (API)

    Questronix CorporationOrtigas Center, Metro Manila, PH
    Quick Apply
    To be able to provide after-sales technical support to API Developer Portal / Marketplace products and handle issues or inquiries raised by corporate API clients / consumers. Receive API product-related...Show moreLast updated: 30+ days ago
    Technical Support and Dispatch

    Technical Support and Dispatch

    ClearSourcePasig City, PH
    Quick Apply
    Are you passionate about technology and providing exceptional support? We’re looking for a remote Technical Support & Dispatch with 2+ years of experience in...Show moreLast updated: 25 days ago
    Operations Support Associate

    Operations Support Associate

    PayfutureMetro Manila, PH
    Quick Apply
    The core mission of the Operation Support Associate is to provide helpful information, answer questions, and respond to client's complaints. The main goal is to act as a frontline and offers proacti...Show moreLast updated: 30+ days ago
    Broker Support Associate (005-00105)

    Broker Support Associate (005-00105)

    Hunt StMetro Manila, PH
    Quick Apply
    Looking for Filipino (Philippines-based) candidates.Job Role : Broker Support Associate.Compensation range : $1,300 - $2,000 AUD / month (can go above for exceptional candidates).Setup : Full-time | Hyb...Show moreLast updated: 8 days ago
    Technical Support Specialist – B2B SaaS Operations

    Technical Support Specialist – B2B SaaS Operations

    PenbrothersMandaluyong City, 00, PH
    Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines.We provide talented Filipinos with global opportunities in high-growth startu...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Project Manager, Technical Support (Philippines Remote)

    Technical Project Manager, Technical Support (Philippines Remote)

    TurnitinMetro Manila, Philippines
    Technical Project Manager, Technical Support (Philippines Remote).When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space.For over 25 ...Show moreLast updated: 1 day ago
    Senior Technical Support Advocate

    Senior Technical Support Advocate

    BoldrManila, Metro Manila, PH
    Quick Apply
    Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, uni...Show moreLast updated: 30+ days ago
    L2 Technical Support

    L2 Technical Support

    Geco Asia Pte LTDMuntinlupa, Metro Manila, PH
    We're Hiring : L2 Technical Support! 🌟.We are seeking an experienced L2 Technical Support professional to provide advanced technical assistance and resolve complex customer issues.The ideal candida...Show moreLast updated: 7 days ago
    Technical Support

    Technical Support

    Questronix CorporationQuezon City, Metro Manila, PH
    Quick Apply
    Provide first and second-level support for server, network, and system incidents.Monitor infrastructure components and respond to alerts and status changes. Assist in system backups, patch verificat...Show moreLast updated: 30+ days ago
    Technical Support Representative (API Support)

    Technical Support Representative (API Support)

    PayretoMakati, National Capital Region (NCR), PH
    Quick Apply
    WHAT WE OFFER Competitive Salary Packages Professional Development Opportunities Hybrid Work Setup Equipment Provided Day 1 HMO Life Insurance 15,000 PHP Signing Bonus POSITION OVERVIEW The core mi...Show moreLast updated: 30+ days ago
    Technical Support Specialist (SaaS & Data Analytics)

    Technical Support Specialist (SaaS & Data Analytics)

    Hire OverseasMetro Manila, PH
    Quick Apply
    SaaS platforms and data analytics.This role is ideal for someone who thrives in solving technical challenges, enjoys working with data, and has the ability to communicate solutions clearly to custo...Show moreLast updated: 10 days ago
    Technical Product Customer Support (SaaS Platform)

    Technical Product Customer Support (SaaS Platform)

    Hire OverseasMetro Manila, PH
    Quick Apply
    In this role, you’ll respond to inquiries via Intercom, resolve issues using our internal tools, and deliver a support experience that’s fast, clear, and rooted in empathy.If you’re comfortable sup...Show moreLast updated: 20 days ago
    Production Support Associate

    Production Support Associate

    Satellite OfficePasig, Metro Manila, PH
    Quick Apply
    Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that ...Show moreLast updated: 30+ days ago
    Technical Support Associate (Remote | Philippines)

    Technical Support Associate (Remote | Philippines)

    ZappyManila, Metro Manila, PH
    Quick Apply
    Job Title : Technical Support Associate (Remote) Location : Philippines Company : Zappy & Client Companies Overview The Technical Support Specialist provides expert technical assistance and suppor...Show moreLast updated: 30+ days ago
    L2 Technical Support

    L2 Technical Support

    Tap Growth aiMuntinlupa, Metro Manila, PH
    We're Hiring : L2 Technical Support! 🌟.We are seeking an experienced L2 Technical Support professional to provide advanced technical assistance and resolve complex customer issues.The ideal candida...Show moreLast updated: 7 days ago
    Technical Support Specialist

    Technical Support Specialist

    BoldrPasig City, Metro Manila, PH
    Quick Apply
    Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. We are a global team, united by ...Show moreLast updated: 30+ days ago