Helpdesk L1 Technician

🌟 We're Hiring : Helpdesk L1 Technician! 🌟

This position is a full-time, remote position that is an entry level help desk position.

Responsible for providing support for all Action team members and third-party party users.

Troubleshoot and resolve hardware, software, and voice / data communication

systems issues.

Configure and setup computers remotely. Write concise, informative

tickets.

Follow up on all tickets in a timely manner and follow through to resolution.

Excellent customer service skills (verbal and written communication skills),

experience with remote support, strong problem-solving skills, and professionalism

are required qualities.

Respond to telephone calls, emails, and requests from personnel.

o Upgrade, and support PC software applications.

o Configure computer equipment including desktop

computers, laptop computers, VDI, printers, and

networking devices

Document, track, and monitor the problem to ensure a timely

resolution.

• Assist with projects; Provide basic training for users
• Assist with adding and maintaining articles in the Knowledge Base

Additional Point :

Sharp problem-solving skills & initiative - Ability to look solve the issue presented while also being able to

recognize patterns to solve repeat issues as well as look at the big

picture to prevent future issues

Strong oral and written communication skills - Ability to communicate with others that are not as technical to explain

the issue and train them

Commitment to following up on all issues in a timely manner - Familiar with working in a fast paced environment where resolving

issues is crucial to the success of the company

Ability to find the balance between researching and

resolving issues on your own, while also knowing when to escalate the issue.

Qualification :

Knowledge MS Office Suite (Word, Excel, Outlook) skills required - some

experience in Microsoft Exchange Online, Microsoft Entra, & Active Directory

Users and Computers is a huge plus

Familiarity with Help Desk practices (ticket systems, knowledge bases, team

environment, phone support, etc)

Familiarity with software platforms that Action currently uses (Zoom,

DocuSign, Tungsten Power PDF, and Zoom Phone systems is a big plus)

Rely on instructions and pre-established guidelines to perform the functions

of the job

Ready to make an impact? 🚀 Apply now and let's grow together!