Account / Process Trainer

Qualifications :

• College Degree
• 2 to 3 years trainer experience in the BPO industry
• Prior trainer experience is strong preferred. Strong communication skills are a must
• SALARY GRID (CANDIDATE SALARY EXPECTATIONS MUST BE WITHIN THE BUDGET) 27k to 40k package
• With Service Desk background or with Financial background
• Amenable to work onsite & shifting schedule

Desired / Preferred Skills

1. Target oriented and self-motivated

2. Good sense of judgment and eye for detail

3. High energy levels

4. Applies logic and rationale to all situations

Must have skills :

1. CS and Tech Domain :

 Training experience in effective communication, customer service, technical support,

and culture

2. Technology Functional Knowledge

 Basic working knowledge of word, excel and PPT to complete reporting and

documentation efficiently and effectively

3. High Impact Communication :

 Excellent oral and written communication skills

 Displays pleasant nature with a receptive attitude in order to reflect the true essence of

Customer Service - Lead by Example

4. Analytical Ability :

 Examines data from multiple sources and integrates the data and inputs to determine

and resolve key issues

 Arrives at multiple solutions / alternatives, keeping in mind the various stake holders

5. Profile Screening Criteria / Checks :

 Screening according to skills defined above – At least 3 years of training experience in

soft skills and customer service.

Key Requirements :

 Graduate of any 4-year course.

 Experience in managing a team or being an individual contributor.

 At least 4 years total BPO work experience with 2 years of experience as a trainer in

BPO / shared services industry.

 Preferably with background or knowledge in Tech Support.

 Excellent oral and written communication.

 Good problem-solving skills and ability to multitask.

 Amenable to work in shifting schedule in Clark.

 Amenable to work onsite