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Account / Process Trainer - Service Desk Financial (Clark) | Onsite
TASQ Staffing SolutionsSan Fernando, Pampanga, Philippines30+ days ago
Job type
- Quick Apply
Job descriptionDemonstrates end to end understanding of course design methodologies. Demonstrates end to end understanding of content development and maintains appropriate methodology. Possesses effective delivery / training techniques and methods. Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to work closely with various functions and stakeholders Ability to work closely with client teams effective cross-cultural communication Building and leading cross-cultural teams Conflict management Admin : Attendance, Agent Evaluation, Training Feedback, Utilization Report, Ability to schedule trainings while optimizing the resources available Ensures training plan and delivery is executed in a timely manner Able to increase efficiencies within processes and the team Graduate of any 4-year course. At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO / shared services industry. With background or knowledge in Tech Support or Service Desk Excellent oral and written communication. Amenable to work in shifting schedules in Clark. Amenable to work onsite Quarterly performance bonus. Outstanding career development opportunities and fast track career progression. Enjoy a fair work-life balance. HMO and Life Insurance for employee and 2 dependents for free. Inside the Central Business District area. Great place to work certified.
Responsibilities :
1. Training Needs Analysis :
- Ability to identify training needs accurately.
- Ability to extend follow- up support on the floor to sustain learning and improve performance.
2. Curriculum and Course Design :
3. Content Development :
4. Course Delivery :
5. Research Methodology :
6. Partnering :
7. People Management :
8. Planning, Organizing and Administrative skills :
Scheduling, CS Domain, Reports, Coordination with TIG / Facilities
Requirements :
Benefits :
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Service Desk Trainer • San Fernando, Pampanga, Philippines
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