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It helpdesk Jobs in Philippines

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It helpdesk • Philippines

Last updated: 4 days ago

IT HELPDESK ENGINEER

Outsource AcceleratorPasig, Metro Manila, Philippines
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We are looking for a Junior helpdesk engineer.The person applying for this role should be a team player but also be able to work on their own initiative.The technologies we use and support are vari... Show more

MSP IT Helpdesk / System Administrator

iReply ServicesBacolod, NEC, ph

We are looking for an experienced MSP IT Helpdesk / System Administrator to provide technical support to end users and business clients in a Managed Services Provider (MSP) environment.This role in... Show more

IT Helpdesk Support (Onsite, Bulacan)

KwaniiBulacan, PH
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The  IT Helpdesk  role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations.This includes troubleshooting and resolving tech-related is... Show more

L2 Helpdesk Technician

ScalableOSMakati Commercial Center, 00, ph

Level 2 Technician – IT & VoIP.IT and VoIP services for multiple MSP clients.This role owns complex troubleshooting, configuration changes, and vendor coordination, especially for VoIP environm... Show more

HR Helpdesk Specialist

W. R. Grace & Co.Muntinlupa City, Nati, PH

Grace, established in 1854, is a Standard Industries company and a leading global supplier of specialty chemicals and solutions that enable industries to enhance modern life.Our customers use our c... Show more

Helpdesk Customer Support - Supervisor

Tasq Staffing Solutions, Inc.Taguig, Metro Manila, PH
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Bachelor’s degree in Business, Marketing, Business, Information Technology, or related field.At least 2 years of experience in customer or technical support, preferably in a digital advertising or ... Show more

IT Helpdesk Intern

PayretoMakati City, Metro Manila, PH
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What We Offer: Internship Allowance  (Php 250 - Php 750) Flexible/Hybrid Work Setup Opportunity to be Absorbed Open to voluntary and curriculum-based internship POSITION OVERVIEW: The IT Inter... Show more

IT Helpdesk Analyst

Genfinity Philippines, Inc.Philippines, PH
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Role Summary The IT Helpdesk Analyst – Global Service Desk will provide frontline IT support to worldwide pharmaceutical and manufacturing operations.This role is responsible for managing inc... Show more

IT Helpdesk Specialist

Anavah TalentCagayan De Oro, Northern Mindanao (Region X), PH
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Based Technology Startup Seeking IT Helpdesk Specialists.Interviews are scheduled to begin in.Remote (Applicants Must Be Based in the Philippines).Full-time, Independent contractor.Saturday shift a... Show more

IT Helpdesk Engineer (Remote - Makati Office)

CloudConsoleLa Gran YajaMakati, Metropolitan Manila Area, Philippines

IT Support Engineer / Helpdesk Support Engineer L1.Company Overview – CloudConsole.CloudConsole is a Philippines-based Managed Service Provider (MSP) delivering reliable IT solutions across managed... Show more

IT Developer

My Amazon GuyManila, 00, ph

IT Developer is responsible for managing the end-to-end development of systems, applications, and web platforms.This role thrives in a remote, collaborative environment and provides support to cros... Show more

IT Supervisor

Global VirtuosoMakati City, Metro Manila, Legazpi Village, PH
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Company: Global Virtuoso Job Type: Full-Time Location: Onsite Department: Information Technology About the Role Global Virtuoso is seeking an experienced and hands-on Onsite IT Supervisor to overse... Show more

IT Helpdesk Technician I (for pooling)

Swak BPO CorpAngeles City, Pampanga, Philippines
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BPO companies in the Clark Freeport Zone.We are committed to delivering outstanding service to our clients through professionalism, energy, and enthusiasm.Our workplace fosters a culture of teamwor... Show more

Senior L2 Helpdesk

MicroSourcingNCR, Philippines
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Discover your 100% YOU with MicroSourcing!.Location: Eastwood, Quezon City .Work setup & shift: Onsite | Day shift.Enjoy above-market compensation, healthcare coverage on day one, plus one... Show more

IT Helpdesk Specialist

Questronix CorporationOrtigas Center, Metro Manila, PH
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Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform troubleshooting through diagnostic techniques and pertinent questions.Determine the be... Show more

IT Head

Our ClientsPasay City, Metro Manila, Philippines
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We are looking for an experienced.Lead and manage the overall IT function and team.Develop and implement IT strategies aligned with business objectives.Oversee IT infrastructure, systems, networks,... Show more

Tier 4 IT Helpdesk, MSP/NOC Support Agent

CallTekGeneral Santos City (Dadiangas), SOCCSKSARGEN, PH
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The Tier 4 IT Support / NOC Engineer is the final and highest level of technical escalation within the organization, positioned above Tier 3.This role owns the resolution of the most complex, highe... Show more

Helpdesk & Customer Support Administrator - WFH (Weekend and Graveyard)

TwoconnectMetro Manila, PH
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Provide responsive Helpdesk support to clients, site teams and internal stakeholders and complete assigned compliance administration during periods of lower call and email demand.Monitor Helpdesk c... Show more

IT Analyst

GECO AsiaBGC Taguig, Manila, Philippines

We’re looking for a detail-oriented.This role is critical in ensuring system uptime, compliance, and operational excellence across both.IT analysis, IT support, or related role.Strong analytical an... Show more

IT Specialist

Ikano-RetailMandaue, CEBU, Philippines

You perform day-to-day IT operations and support activities in the store ensuring that IT.You investigate, trouble-shoot, follow up and communicate with store users on their IT.You perform Store IT... Show more

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IT HELPDESK ENGINEER

IT HELPDESK ENGINEER

Outsource AcceleratorPasig, Metro Manila, Philippines
30+ days ago
Job type
  • Quick Apply
Job description

About the Role

We are looking for a Junior helpdesk engineer. The person applying for this role should be a team player but also be able to work on their own initiative. Our working hours are 8:30am UK to 5:30pm UK with an hour lunch break; our client's environment and up-time being of critical importance. The technologies we use and support are varied, and thus we are looking for a person that can absorb information and learn new things quickly.

The successful candidate will have knowledge and skills in some of the following areas:

Technical Skills

  • Microsoft Windows 10 & 11 administration and troubleshooting
  • Microsoft 365 (Office, Outlook, Teams, OneDrive) support and administration
  • Active Directory user management (password resets, account creation, permissions, group membership)
  • Basic Microsoft Exchange and Microsoft 365 administration
  • Windows Server fundamentals
  • Azure Active Directory / Microsoft Entra ID basics
  • Desktop application support including Microsoft Office and Adobe Acrobat
  • Malware, antivirus and endpoint security troubleshooting
  • Remote support using remote access software
  • Basic TCP/IP networking, LAN/WAN, Wi-Fi troubleshooting and printer support
  • Apple macOS and iPhone/iPad user support
  • Hardware diagnostics, upgrades and peripheral installation
  • Customer service and ticket management
  • Documentation and knowledge base creation

Key Responsibilities

  • Provide first-line technical support to users via phone, email and remote support tools.
  • Diagnose and resolve Windows desktop, Microsoft Office and application-related issues.
  • Support Microsoft 365 users with Outlook, Teams, OneDrive and password-related issues.
  • Create, modify and disable user accounts within Active Directory while maintaining security best practices.
  • Assist with Microsoft Exchange and Microsoft 365 administration tasks including mailbox configuration and permissions.
  • Install, configure and maintain Windows desktops, laptops and peripheral devices.
  • Investigate antivirus alerts and malware-related issues using endpoint protection software.
  • Perform basic network troubleshooting including Wi-Fi connectivity, DNS, IP configuration and printer networking.
  • Support Apple devices including macOS, iPhone and iPad connectivity and email configuration.
  • Escalate complex technical issues to second-line engineers while documenting troubleshooting steps and resolutions.
  • Maintain accurate support records and communicate progress clearly to end users.
  • Work independently to prioritise workload while collaborating with senior engineers to meet service targets.

Professional Profile

A motivated and customer-focused IT professional with experience providing first-line technical support across Windows environments and Microsoft 365. Confident troubleshooting desktop, networking and user account issues while delivering excellent customer service. A quick learner with a strong interest in Microsoft technologies, cybersecurity and cloud services, able to work independently in a fully remote environment while collaborating effectively with technical teams.

Currently we do not have a PSA / RMM solution. We have a custom AI helpdesk and use GoTo Technologies for remote access.

Working conditions:

  • Fully remote supporting UK clients
  • Mon - Fri
  • UK hours