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It helpdesk Jobs in Philippines

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It helpdesk • Philippines

Last updated: 1 day ago

IT HELPDESK ENGINEER

Outsource AcceleratorPasig, Metro Manila, Philippines
Quick Apply

We are looking for a Junior helpdesk engineer.The person applying for this role should be a team player but also be able to work on their own initiative.The technologies we use and support are vari... Show more

IT Helpdesk Support (Onsite, Bulacan)

KwaniiBulacan, PH
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The  IT Helpdesk  role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations.This includes troubleshooting and resolving tech-related is... Show more

HR Helpdesk Specialist

W. R. Grace & Co.Muntinlupa City, Nati, PH

Grace, established in 1854, is a Standard Industries company and a leading global supplier of specialty chemicals and solutions that enable industries to enhance modern life.Our customers use our c... Show more

IT Helpdesk/MSP

CallTekCebu City, Cebu, PH
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The Tier 1 IT Helpdesk, or MSP Support Agent provides high-quality customer service and technical support to clients through multiple communication channels, primarily by phone.... Show more

IT Helpdesk Support

Questronix CorporationManila, Metro Manila, PH
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Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform troubleshooting through diagnostic techniques and pertinent questions.Determine the be... Show more

IT Specialist

My Amazon GuyBinondo, 00, ph

The IT Specialist is a strategic position that plays a pivotal role in the data integrity of key My Amazon Guy functions.The role requires someone who is passionate about data quality, data analyti... Show more

IT Helpdesk

Addiction Pet FoodsPasig, Metro Manila, Philippines
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IT Helpdesk (Part-Time | Remote).We're currently looking for an experienced.This role is best suited for someone who enjoys troubleshooting technical issues, working independently, and taking owner... Show more

L1 Helpdesk representative

NCR CorporationCEBU CITY, PHL

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining.Combining a flexible, intelligent platform with end-to-end payments capabilities an... Show more

IT Specialist

SVENQuezon City, 00, ph
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The Senior IT Specialist serves as a Functional lead to handle operational leadership in Enterprise IT Operations.He will be the technical backbone of the IT infrastructure.This position provides a... Show more

Manila - IT

eClerxPhilippines

Responsible for maintaining IT systems, supporting users, and ensuring the reliability, security, and efficiency of company technology infrastructure. Show more

Manila - IT

eClerxMuntinlupa City, Philippines

Responsible for maintaining IT systems, supporting users, and ensuring the reliability, security, and efficiency of company technology infrastructure. Show more

Tier 1 Helpdesk/Technical Support

SVCPH Inc.Cebu City, Cebu, Philippines
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Taking initial telephone and email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems.Logging all calls, time spent, and activity inside the ticket... Show more

IT Specialist, IT Service Intelligence

DSVParanaque, Metro Manila, PH

IT Specialist, IT Service Intelligence.Join our Observability team and help build, automate, and evolve enterprise-wide monitoring and observability solutions.IT services by delivering monitoring, ... Show more

IT Specialist

Hire OverseasCentral Luzon, PH
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Android tablet environment and provide hands-on technical support for a fast-moving technology company.When a team member's device or system goes down, this role is the first line of defense.Speed,... Show more

Senior IT HelpDesk Manager

RemoteeManila, Metro Manila, Philippines
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Role: Senior IT Helpdesk Manager .Salary: 60000-70000 php .Leave: 16 days PTO .Public Holidays: Paid AU public holidays .Location: Work from home FT .Remotee... Show more

IT Helpdesk Specialist

Anavah TalentMetro Manila, Metro Manila, PH
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Based Technology Startup Seeking IT Helpdesk Specialists.Remote (Applicants Must Be Based in the Philippines).Full-time, Independent contractor.Monday to Friday, with Saturday coverage as needed.Ca... Show more

IT Helpdesk - Assistant Manager

Tap Growth aiMandaluyong, Metro Manila, PH

We are looking for an experienced and people-focused.Assistant Manager, IT Helpdesk.IT support team and ensure the delivery of exceptional technical services across the organization.In this role, y... Show more

Helpdesk Customer Support - Trainer

Tasq Staffing Solutions, Inc.Taguig, Metro Manila, PH
Quick Apply

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field.At least 2 years of experience in backend product support, ad tech engineering support... Show more

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IT HELPDESK ENGINEER

IT HELPDESK ENGINEER

Outsource AcceleratorPasig, Metro Manila, Philippines
9 days ago
Job type
  • Quick Apply
Job description

About the Role

We are looking for a Junior helpdesk engineer. The person applying for this role should be a team player but also be able to work on their own initiative. Our working hours are 8:30am UK to 5:30pm UK with an hour lunch break; our client's environment and up-time being of critical importance. The technologies we use and support are varied, and thus we are looking for a person that can absorb information and learn new things quickly.

The successful candidate will have knowledge and skills in some of the following areas:

Technical Skills

  • Microsoft Windows 10 & 11 administration and troubleshooting
  • Microsoft 365 (Office, Outlook, Teams, OneDrive) support and administration
  • Active Directory user management (password resets, account creation, permissions, group membership)
  • Basic Microsoft Exchange and Microsoft 365 administration
  • Windows Server fundamentals
  • Azure Active Directory / Microsoft Entra ID basics
  • Desktop application support including Microsoft Office and Adobe Acrobat
  • Malware, antivirus and endpoint security troubleshooting
  • Remote support using remote access software
  • Basic TCP/IP networking, LAN/WAN, Wi-Fi troubleshooting and printer support
  • Apple macOS and iPhone/iPad user support
  • Hardware diagnostics, upgrades and peripheral installation
  • Customer service and ticket management
  • Documentation and knowledge base creation

Key Responsibilities

  • Provide first-line technical support to users via phone, email and remote support tools.
  • Diagnose and resolve Windows desktop, Microsoft Office and application-related issues.
  • Support Microsoft 365 users with Outlook, Teams, OneDrive and password-related issues.
  • Create, modify and disable user accounts within Active Directory while maintaining security best practices.
  • Assist with Microsoft Exchange and Microsoft 365 administration tasks including mailbox configuration and permissions.
  • Install, configure and maintain Windows desktops, laptops and peripheral devices.
  • Investigate antivirus alerts and malware-related issues using endpoint protection software.
  • Perform basic network troubleshooting including Wi-Fi connectivity, DNS, IP configuration and printer networking.
  • Support Apple devices including macOS, iPhone and iPad connectivity and email configuration.
  • Escalate complex technical issues to second-line engineers while documenting troubleshooting steps and resolutions.
  • Maintain accurate support records and communicate progress clearly to end users.
  • Work independently to prioritise workload while collaborating with senior engineers to meet service targets.

Professional Profile

A motivated and customer-focused IT professional with experience providing first-line technical support across Windows environments and Microsoft 365. Confident troubleshooting desktop, networking and user account issues while delivering excellent customer service. A quick learner with a strong interest in Microsoft technologies, cybersecurity and cloud services, able to work independently in a fully remote environment while collaborating effectively with technical teams.

Currently we do not have a PSA / RMM solution. We have a custom AI helpdesk and use GoTo Technologies for remote access.

Working conditions:

  • Fully remote supporting UK clients
  • Mon - Fri
  • UK hours