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It helpdesk Jobs in Philippines

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It helpdesk • Philippines

Last updated: 2 days ago

IT HELPDESK ENGINEER

Outsource AcceleratorPasig, Metro Manila, Philippines
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We are looking for a Junior helpdesk engineer.The person applying for this role should be a team player but also be able to work on their own initiative.The technologies we use and support are vari... Show more

IT Helpdesk Support (Onsite, Bulacan)

KwaniiBulacan, PH
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The  IT Helpdesk  role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations.This includes troubleshooting and resolving tech-related is... Show more

HR Helpdesk Specialist

W. R. Grace & Co.Muntinlupa City, Nati, PH

Grace, established in 1854, is a Standard Industries company and a leading global supplier of specialty chemicals and solutions that enable industries to enhance modern life.Our customers use our c... Show more

IT Helpdesk Support

Questronix CorporationManila, Metro Manila, PH
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Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform troubleshooting through diagnostic techniques and pertinent questions.Determine the be... Show more

IT Manager

HRTXTaguig, Metro Manila, Philippines
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Manage and secure IT infrastructure, network, and computing resources; ensure uptime and reliability of systems and servers.Oversee business application development, maintenance, and enhancements.E... Show more

IT Specialist

Hire OverseasMetro Manila, PH
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Android tablet environment and provide hands-on technical support for a fast-moving technology company.When a team member's device or system goes down, this role is the first line of defense.Speed,... Show more

IT Helpdesk Intern

PayretoMakati City, Metro Manila, PH
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What We Offer: Internship Allowance  (Php 250 - Php 750) Flexible/Hybrid Work Setup Opportunity to be Absorbed Open to voluntary and curriculum-based internship POSITION OVERVIEW: The IT Inter... Show more

IT Developer

My Amazon GuyManila, 00, ph

IT Developer is responsible for managing the end-to-end development of systems, applications, and web platforms.This role thrives in a remote, collaborative environment and provides support to cros... Show more

Helpdesk Analyst

Satellite OfficePasig, Metro Manila, Philippines

Role Description and Responsibilities.The organization is looking for a competent Helpdesk Technician to provide fast and useful technical assistance to a diverse client portfolio, answering querie... Show more

IT Helpdesk Analyst

MicroSourcingMetro Manila, Philippines
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Discover your 100% YOU with MicroSourcing!.Location: Mall of Asia, Pasay City.Work setup & shift: Hybrid | Shifting schedule.Enjoy above-market compensation, healthcare coverage on day one, plu... Show more

IT Specialist, IT Service Intelligence

DSVParanaque, Metro Manila, PH

IT Specialist, IT Service Intelligence.Join our Observability team and help build, automate, and evolve enterprise-wide monitoring and observability solutions.IT services by delivering monitoring, ... Show more

IT Manager

UbiquityTaguig City, National Capital Region, PH

Overseeing a range of functions to.Identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.The role requires both administrative and technical ha... Show more

IT Manager

Tap Growth aiTaguig City, National Capital Region, PH

Overseeing a range of functions to.Identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.The role requires both administrative and technical ha... Show more

IT Helpdesk

TaskUsImus, Cavite, Philippines

Think of yourself as someone who will act as a single point of contact via phone call, email, chat and tickets from staff regarding IT issues and queries, and provide first-line investigation and d... Show more

IT Consultant

Our ClientsMakati City, Metro Manila, Philippines
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We are looking for an IT Consultant to support consulting engagements involving cybersecurity, technology governance, information security, and business resilience.You will work alongside experienc... Show more

IT Helpdesk Specialist

Anavah TalentMetro Manila, Metro Manila, PH
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Based Technology Startup Seeking IT Helpdesk Specialists.Remote (Applicants Must Be Based in the Philippines).Full-time, Independent contractor.Sunday to Thursday, 12:00 PM–8:00 PM Pacific Time (PT... Show more

L2 Helpdesk Engineer

ScalableOSMakati City, 00, ph

The Service Desk Engineer II - Hybrid - is responsible for handling support of service requests in a professional and timely manner at client locations.This relates to all technology, to include wo... Show more

Helpdesk Customer Support - Trainer

Tasq Staffing Solutions, Inc.Taguig, Metro Manila, PH
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Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field.At least 2 years of experience in backend product support, ad tech engineering support... Show more

IT Analyst

GECO AsiaBGC Taguig, Manila, Philippines

We’re looking for a detail-oriented.This role is critical in ensuring system uptime, compliance, and operational excellence across both.IT analysis, IT support, or related role.Strong analytical an... Show more

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IT HELPDESK ENGINEER

IT HELPDESK ENGINEER

Outsource AcceleratorPasig, Metro Manila, Philippines
23 days ago
Job type
  • Quick Apply
Job description

About the Role

We are looking for a Junior helpdesk engineer. The person applying for this role should be a team player but also be able to work on their own initiative. Our working hours are 8:30am UK to 5:30pm UK with an hour lunch break; our client's environment and up-time being of critical importance. The technologies we use and support are varied, and thus we are looking for a person that can absorb information and learn new things quickly.

The successful candidate will have knowledge and skills in some of the following areas:

Technical Skills

  • Microsoft Windows 10 & 11 administration and troubleshooting
  • Microsoft 365 (Office, Outlook, Teams, OneDrive) support and administration
  • Active Directory user management (password resets, account creation, permissions, group membership)
  • Basic Microsoft Exchange and Microsoft 365 administration
  • Windows Server fundamentals
  • Azure Active Directory / Microsoft Entra ID basics
  • Desktop application support including Microsoft Office and Adobe Acrobat
  • Malware, antivirus and endpoint security troubleshooting
  • Remote support using remote access software
  • Basic TCP/IP networking, LAN/WAN, Wi-Fi troubleshooting and printer support
  • Apple macOS and iPhone/iPad user support
  • Hardware diagnostics, upgrades and peripheral installation
  • Customer service and ticket management
  • Documentation and knowledge base creation

Key Responsibilities

  • Provide first-line technical support to users via phone, email and remote support tools.
  • Diagnose and resolve Windows desktop, Microsoft Office and application-related issues.
  • Support Microsoft 365 users with Outlook, Teams, OneDrive and password-related issues.
  • Create, modify and disable user accounts within Active Directory while maintaining security best practices.
  • Assist with Microsoft Exchange and Microsoft 365 administration tasks including mailbox configuration and permissions.
  • Install, configure and maintain Windows desktops, laptops and peripheral devices.
  • Investigate antivirus alerts and malware-related issues using endpoint protection software.
  • Perform basic network troubleshooting including Wi-Fi connectivity, DNS, IP configuration and printer networking.
  • Support Apple devices including macOS, iPhone and iPad connectivity and email configuration.
  • Escalate complex technical issues to second-line engineers while documenting troubleshooting steps and resolutions.
  • Maintain accurate support records and communicate progress clearly to end users.
  • Work independently to prioritise workload while collaborating with senior engineers to meet service targets.

Professional Profile

A motivated and customer-focused IT professional with experience providing first-line technical support across Windows environments and Microsoft 365. Confident troubleshooting desktop, networking and user account issues while delivering excellent customer service. A quick learner with a strong interest in Microsoft technologies, cybersecurity and cloud services, able to work independently in a fully remote environment while collaborating effectively with technical teams.

Currently we do not have a PSA / RMM solution. We have a custom AI helpdesk and use GoTo Technologies for remote access.

Working conditions:

  • Fully remote supporting UK clients
  • Mon - Fri
  • UK hours