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It helpdesk Jobs in Philippines

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It helpdesk • Philippines

Last updated: 2 days ago

IT HELPDESK ENGINEER

Outsource AcceleratorPasig, Metro Manila, Philippines
Quick Apply

We are looking for a Junior helpdesk engineer.The person applying for this role should be a team player but also be able to work on their own initiative.The technologies we use and support are vari... Show more

IT Helpdesk Support (Onsite, Bulacan)

KwaniiBulacan, PH
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The IT Helpdesk role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations.This includes troubleshooting and resolving tech-related issues while providi... Show more

HR Helpdesk Specialist

W. R. Grace & Co.Muntinlupa City, Nati, PH

Grace, established in 1854, is a Standard Industries company and a leading global supplier of specialty chemicals and solutions that enable industries to enhance modern life.Our customers use our c... Show more

IT Helpdesk Support

Questronix CorporationManila, Metro Manila, PH
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Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform troubleshooting through diagnostic techniques and pertinent questions.Determine the be... Show more

IT Specialist

My Amazon GuyBinondo, 00, ph
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The IT Specialist is a strategic position that plays a pivotal role in the data integrity of key My Amazon Guy functions.The role requires someone who is passionate about data quality, data analyti... Show more

IT Support

RemoteVA PHDavao City, Davao del Sur, Philippines
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We are seeking a reliable, knowledgeable, and customer-friendly.This role focuses on providing immediate remote assistance to business clients via our dedicated support line.The technician will han... Show more

IT Asset Analyst

AIAMPI, Makati, PH

HMO and the only HMO founded and run by Doctors.Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard.The competition is vast, and the benefi... Show more

IT Helpdesk Analyst

Genfinity Philippines, Inc.Philippines, PH
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Role Summary The IT Helpdesk Analyst – Global Service Desk will provide frontline IT support to worldwide pharmaceutical and manufacturing operations.This role is responsible for managing inc... Show more

IT Specialist

MicroSourcingQuezon City, Metro Manila, Philippines
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Discover your 100% YOU with MicroSourcing!.IT Specialist – End-User Computing Group (EUCG).Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-of... Show more

IT Helpdesk Technician

BMG OutsourcingAngeles City, Pampanga, Philippines
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Take the Next Step in Your Career with BMG Outsourcing!.Join BMG Outsourcing as an IT Helpdesk Technician and support clients by resolving technical issues, maintaining IT systems, and delivering e... Show more

IT Supervisor

Our ClientsMakati City, Metro Manila, Philippines
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We are seeking an IT Supervisor to lead consulting engagements involving technology risk, cybersecurity governance, and information security.This role is responsible for supervising consultants, co... Show more

IT Manager

Octal Philippines Inc.Taguig, National Capital Region, PH
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Ensure that all projects are delivered on-time, within scope and within budget.Coordinate internal resources and third parties/vendors for the flawless execution of projects.Assist in the definitio... Show more

Helpdesk Specialist

iSupport WorldwideMetro Manila, PH
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The Helpdesk Specialist is the first point of contact for customers who need technical help with their instruments, software, and service requests.This role resolves support cases quickly and accur... Show more

IT Programmer

Lancesoft APACPhilippines
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Job Description</b></p> <ul type="disc"> <li>Develops/ revises programs as prescribed in specifications</li> <li>Codes test data for all conditions; pr... Show more

IT Admin

HawodTech Solutions Inc.Taguig City, NCR, Philippines

We are an international financial technology company building solutions in Australia and N.America, with offices in Sydney, Manila, and Denver.We're looking for passionate IT Administrators that lo... Show more

Helpdesk Customer Support - Trainer

Tasq Staffing Solutions, Inc.Taguig, Metro Manila, PH
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Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field.At least 2 years of experience in backend product support, ad tech engineering support... Show more

L2/L3 Helpdesk Support Engineer | AU | WFH

Staff Domain Inc.Ortigas, Pasig City, 00, ph

AM - 4:00 PM PHT (09:00 AM to 06:00 PM AEST QLD).Ready to do work that actually excites you?.Our client is looking for an experienced L2/L3 Helpdesk Support Engineer to join their managed services ... Show more

IT Analyst

GECO AsiaBGC Taguig, Manila, Philippines

We’re looking for a detail-oriented.This role is critical in ensuring system uptime, compliance, and operational excellence across both.IT analysis, IT support, or related role.Strong analytical an... Show more

IT Dispatcher

CloudConsoleMakati, Metropolitan Manila Area, Philippines

Duties and amp; Responsibilities:.Manage and respond to incoming calls for technical support requests and incidents from end users.Perform triage to assess the severity and nature of reported inci... Show more

IT Specialist

PayretoMakati City, National Capital Region (NCR), PH
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WHAT WE OFFER Competitive Salary Packages Professional Development Opportunities Hybrid Work Setup Equipment Provided Day 1 HMO Life Insurance POSITION OVERVIEW The IT Specialist supports, maintain... Show more

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IT HELPDESK ENGINEER

IT HELPDESK ENGINEER

Outsource AcceleratorPasig, Metro Manila, Philippines
30+ days ago
Job type
  • Quick Apply
Job description

About the Role

We are looking for a Junior helpdesk engineer. The person applying for this role should be a team player but also be able to work on their own initiative. Our working hours are 8:30am UK to 5:30pm UK with an hour lunch break; our client's environment and up-time being of critical importance. The technologies we use and support are varied, and thus we are looking for a person that can absorb information and learn new things quickly.

The successful candidate will have knowledge and skills in some of the following areas:

Technical Skills

  • Microsoft Windows 10 & 11 administration and troubleshooting
  • Microsoft 365 (Office, Outlook, Teams, OneDrive) support and administration
  • Active Directory user management (password resets, account creation, permissions, group membership)
  • Basic Microsoft Exchange and Microsoft 365 administration
  • Windows Server fundamentals
  • Azure Active Directory / Microsoft Entra ID basics
  • Desktop application support including Microsoft Office and Adobe Acrobat
  • Malware, antivirus and endpoint security troubleshooting
  • Remote support using remote access software
  • Basic TCP/IP networking, LAN/WAN, Wi-Fi troubleshooting and printer support
  • Apple macOS and iPhone/iPad user support
  • Hardware diagnostics, upgrades and peripheral installation
  • Customer service and ticket management
  • Documentation and knowledge base creation

Key Responsibilities

  • Provide first-line technical support to users via phone, email and remote support tools.
  • Diagnose and resolve Windows desktop, Microsoft Office and application-related issues.
  • Support Microsoft 365 users with Outlook, Teams, OneDrive and password-related issues.
  • Create, modify and disable user accounts within Active Directory while maintaining security best practices.
  • Assist with Microsoft Exchange and Microsoft 365 administration tasks including mailbox configuration and permissions.
  • Install, configure and maintain Windows desktops, laptops and peripheral devices.
  • Investigate antivirus alerts and malware-related issues using endpoint protection software.
  • Perform basic network troubleshooting including Wi-Fi connectivity, DNS, IP configuration and printer networking.
  • Support Apple devices including macOS, iPhone and iPad connectivity and email configuration.
  • Escalate complex technical issues to second-line engineers while documenting troubleshooting steps and resolutions.
  • Maintain accurate support records and communicate progress clearly to end users.
  • Work independently to prioritise workload while collaborating with senior engineers to meet service targets.

Professional Profile

A motivated and customer-focused IT professional with experience providing first-line technical support across Windows environments and Microsoft 365. Confident troubleshooting desktop, networking and user account issues while delivering excellent customer service. A quick learner with a strong interest in Microsoft technologies, cybersecurity and cloud services, able to work independently in a fully remote environment while collaborating effectively with technical teams.

Currently we do not have a PSA / RMM solution. We have a custom AI helpdesk and use GoTo Technologies for remote access.

Working conditions:

  • Fully remote supporting UK clients
  • Mon - Fri
  • UK hours