Talent.com

Office Jobs in Philippines

Create a job alert for this search

Office • Philippines

Last updated: 3 days ago
Front Office Manager

Front Office Manager

Marriott InternationalPhilippines
Administering front office functions and supervising staff on a daily basis.Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk. Position directs and works with man...Show moreLast updated: 3 days ago
Front Office Supervisor

Front Office Supervisor

Shangri-LaPhilippines
Shangri-La The Fort, Manila is located within Fort Bonifacio, a former military base and city centre.With 60 storeys high, the complex is comprised of 576 hotel guestrooms and, 97 hotel residences ...Show moreLast updated: 30+ days ago
Computer Network and Systems Administrator

Computer Network and Systems Administrator

Ethnos360Philippines
Computer Network and Systems Administrator.Requirements : Honesty and integrity are an absolute must.Personal character is more important than computer skills. Some experience as a Microsoft Administ...Show moreLast updated: 30+ days ago
Branch Services Specialist

Branch Services Specialist

AXA GroupPHILIPPINES, PHILIPPINES
To provide operational services in the service centers in relation to inquiries, new.After sales transaction requests.Process non-financial policy changes / requests. Sends request for amendment and o...Show moreLast updated: 30+ days ago
Office Manager

Office Manager

SnaphuntPhilippines
We are seeking a highly organized and proactive Remote Office Manager to oversee daily administrative operations and support our remote teams. This role is ideal for someone with strong leadership, ...Show moreLast updated: 30+ days ago
Virtual Assistant (Dental Office and Open Dental Experience Required)

Virtual Assistant (Dental Office and Open Dental Experience Required)

Angel City VAPH
Quick Apply
We are looking for a skilled Virtual Assistant who is proficient in Open Dental software and billing.The ideal candidate must have virtual experience working in a dental office environment.Key Resp...Show moreLast updated: 30+ days ago
Payroll Tax Analyst

Payroll Tax Analyst

OraclePhilippines
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.This involves resolvin...Show moreLast updated: 7 days ago
Russian - IT Service Desk Analyst

Russian - IT Service Desk Analyst

GlobexPeoplePH
Quick Apply
The IT Service Desk Analyst role provides first-line technical support via phone, email, chat, and web, ensuring a high level of customer service. Responsibilities include logging and categorizing i...Show moreLast updated: 30+ days ago
Admin Specialist

Admin Specialist

DPDHLPhilippines
Office Management : Overseeing daily office operations, ensuring a well-organized workspace.Communication : Handling phone calls, emails, and correspondence. acting as a point of contact for internal...Show moreLast updated: 3 days ago
Accounting Manager

Accounting Manager

eClerxPhilippines
Manage an estimated 60-70+ FTEs who will also be in charge of client-facing.Preparing and consolidating financial statements. Establishing and maintaining internal controls.Managing all aspects of t...Show moreLast updated: 30+ days ago
Front Office Supervisor

Front Office Supervisor

New World Makati HotelPhilippines
Press space or enter keys to toggle section visibility.The Front Office Supervisor oversees front office team members to ensure efficient and smooth operations, resulting in excellent feedback and ...Show moreLast updated: 30+ days ago
Virtual Assistant

Virtual Assistant

Cyberbacker Inc.Philippines
As a Virtual Assistant, you will play a crucial role in supporting daily operations and enhancing productivity within the organization. You will work closely with team members to ensure efficient wo...Show moreLast updated: 30+ days ago
菲律宾BA / Philippines Business Admin...

菲律宾BA / Philippines Business Admin...

H3C菲律宾
Administrative and Sales Management : .Oversee the overall administration and sales management functions of the regional office. Ensure smooth operations and provide support to the sales team.Prepare ...Show moreLast updated: 30+ days ago
Office Manager

Office Manager

Venture SmarterPhilippines
We are seeking a highly organized and proactive Remote Office Manager to oversee daily administrative operations and support our remote teams. This role is ideal for someone with strong leadership, ...Show moreLast updated: 30+ days ago
Sales Support Representative

Sales Support Representative

Office BeaconPhilippines
Answering customer inquiries and following up with customers about their order status.Assisting with troubleshooting for client orders, account statuses, and pertinent issues.Keeping up with sales ...Show moreLast updated: 30+ days ago
Associate Director - Data Center (AU projects)

Associate Director - Data Center (AU projects)

Monroe Consulting GroupPhilippines
Associate Director / Associate - Mechanical, Electrical, Hydraulics or Fire Protection (Building Services Operations).A leading multinational engineering management and consultancy firm is seeking to...Show moreLast updated: 4 days ago
Front Desk Supervisor

Front Desk Supervisor

Kahuna HotelNational Highway Brgy, Filipinas
The main role is to directly suppervise front office operating procedures, reservations and provide daily and monthly reports to the management. Manages the Front Office and Reservations team for th...Show moreLast updated: 30+ days ago
Shipping & Receiving Clerk

Shipping & Receiving Clerk

OnsemiPhilippines, Philippines
Shipping and Receiving Clerk is responsible for performing administrative and logistical tasks related to the shipment and receipt of finished goods. This role ensures accurate documentation, effect...Show moreLast updated: 30+ days ago
This job offer is not available in your country.
Front Office Manager

Front Office Manager

Marriott InternationalPhilippines
3 days ago
Job description

JOB SUMMARY

Administering front office functions and supervising staff on a daily basis. Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
  • Encourages and building mutual trust, respect, and cooperation among team members.
  • Serving as a role model to demonstrate appropriate behaviors.
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

    • Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Responds to and handles guest problems and complaints.
  • Sets a positive example for guest relations.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
  • Ensures employees understand customer service expectations and parameters.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    • Managing Projects and Policies

  • Implements the customer recognition / service program, communicating and ensuring the process.
  • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
  • Supervises same day selling procedures to maximize room revenue and control property occupancy.
  • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

    • Supporting Human Resource Activities

  • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in employee progressive discipline procedures.

    • Additional Responsibilities

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and / or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Performs all duties at the Front Desk as necessary.
  • Runs Front Desk shifts whenever necessary.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

    • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.