Job descriptionAt least 5-7 years relevant experienceAdvanced Excel experience (VLOOKUP, Pivot Table, etc.)Report and dashboards creationGood working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required.Excellent verbal & written communication & presentation skillsGood Interpersonal & people management skills with good problem solving approach.Expert knowledge of service proceduresGood analytical skills for MIS, number crunching & reporting to internal & external customers.WFM Tool Competency (IEX, eWFM , etc..)RTA / MIS Experience is advantageous.Can work with minimal supervision and has initiative.