Account Coordinator / BPO Team Leader (Cebu - Hybrid) (Completed)

Job Title : Account Coordinator / BPO Team Leader (Cebu - Hybrid)

About STAFFVIRTUAL : STAFFVIRTUAL is a global outsourcing company that connects top talent in the Philippines with international clients. We specialize in building long-term careers by providing world-class training, flexible work setups, competitive benefits, and a supportive culture that empowers people to grow and succeed.

Overview : STAFFVIRTUAL is looking for a detail-oriented and proactive Account Coordinator to support day-to-day operations, ensure smooth coordination between clients and internal teams, and help drive overall account success. The ideal candidate has strong organizational skills, excellent communication abilities, and a service-driven mindset.

Responsibilities :

Oversee day-to-day operations of assigned teams.

Monitor team attendance and ensure compliance with established policies.

Establish and maintain quality standards and key performance indicators (KPIs), ensuring team adherence to these.

Provide ongoing coaching and performance feedback.

Address client and agent escalations promptly.

Collaborate with cross-functional teams to optimize processes.

Other tasks, as needed.

Qualifications :

1 to 3 years of experience in account coordination, client services, operations support, or a similar role

Strong organizational and time management skills

In-depth knowledge of performance metrics- Good computer skills, especially Microsoft and Google tools

Excellent communication and leadership skills

Organizational and time-management skills

Decision-making skills

Degree in Management or training in team leading is a plus

Schedule : TBD

Setup : Hybrid / Onsite - Cebu

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

HMO coverage starting on Day 1 with free dependent coverage

De minimis and allowances

Paid time offs

Company-provided work setup (laptop, monitor, accessories)

Training, career growth, and global exposure

A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!