Job Description
This is a remote position.
Role : Senior IT Operations & Systems Manager (Remote, Philippines)
Overview
We’re looking for a h ands-on Senior IT Operations & Systems Manager to own all technology and access management across our 60-person global e-commerce company.
This person will be responsible for automating onboarding / offboarding, securing company systems, managing software access, and ensuring zero downtime or admin bottlenecks .
You’ll work directly with the leadership team to implement efficient systems and policies that scale as the company grows.
Key Responsibilities :
System Administration & Access Management
- Serve as the primary admin for Google Workspace, Slack, Dropbox and other company tools.
- Set up SSO, access groups, and directory syncs across all platforms.
- Handle automated user provisioning and deprovisioning (via tools like Okta, Rippling, or Google Admin automations).
- Maintain and enforce 2FA, password, and access policies across the org.
Process Automation
Build systems to automate onboarding and offboarding , minimizing manual founder involvement.Create templates and checklists for HR / department heads to handle routine IT workflows.Move shared credentials into a secure password manager (e.g., Bitwarden, 1Password).Security & Compliance
Perform quarterly access and security audits .Manage endpoint security , ensuring laptops and devices follow company policies (screen lock, encryption, etc.).Ensure regular backups and version control for critical data and website infrastructure.Optimization & Tool Management
Audit and optimize SaaS subscriptions (remove unused licenses, negotiate renewals).Document IT processes in a simple internal knowledge base (how-to’s, policies, troubleshooting guides).Partner with HR to ensure a smooth, automated tech experience for every employee.What We’re Looking For :
5+ years of IT or systems administration experience (preferably in a remote or SaaS / e-commerce environment ).Expert with Google Workspace admin, Slack admin , and common SaaS tools.Experience with identity management (Okta, JumpCloud, or similar) .Strong understanding of n etwork security, device management , and automation tools.Proactive problem solver — able to propose improvements, not wait for instructions .Clear communicator with strong written English (for documentation and system updates).Monthly salary : $2,500–$3,000 USD (full-time)
Requirements
systems administration, remote administration, SaaS, e-commerce, Google Workspace admin, Slack admin, identity management, Okta, JumpCloud, network security, device management, automation tools, strong written communication, English