Sales - Cluster Head

WHAT WE OFFER

Premium HMO with 350,000 MBL and 3 dependents with 250,000 MBL each

50% discount on Shinagawa's Lasik and Aesthetics

20% discount with Shinagawa Pharmacy

FREE Meal

FREE Shuttle Service

Friday Bonding

Rewards and incentives

Training and Engagement activities

Career advancement opportunities

Paid referral program

ABOUT US

InfiniVAN , Inc. is a Japan-affiliated digital solutions and telecommunications company in the Philippines that offers and delivers :

World-class Connection

Guaranteed and Real Fiber Speed

Reliable Access and Services

We provide a business Internet user experience that is at par with global standards, delivered via end-to-end Fiber Optic Network Infrastructure that is fully redundant and backed up by experienced and reliable management and technical support teams.

Job Types : Full-time, Permanent

Benefits : Company events

HMO

Staff meals provided

13th month salary

Shuttle Service

Key Responsibilities

Lead and manage a team of account managers focused on enterprise client retention within the cluster.

Design and implement strategies to reduce churn and improve Net Promoter Scores (NPS).

Monitor client health metrics, conduct account reviews, and proactively address risk indicators.

Collaborate with Sales and Product teams to identify opportunities for upselling and cross-selling.

Serve as a point of escalation for complex customer issues and coordinate resolution efforts.

Maintain strong relationships with key enterprise clients, ensuring satisfaction and loyalty.

Analyze retention data to identify trends and continuously improve retention programs.

Prepare and deliver regular performance reports and retention forecasts to senior management.

Support and enforce compliance with company policies, procedures, and SLA commitments.

Conduct training and development sessions for the retention team to improve performance.

Qualifications

Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

6+ years of experience in enterprise sales, account management, or customer success, preferably in the telecommunications industry.

3+ years of experience in a leadership or management role.

Proven track record of driving customer retention and managing large-scale enterprise accounts.

Excellent leadership, interpersonal, and team management skills.

Strong analytical thinking with the ability to interpret data and trends to drive decision-making.

Exceptional communication and negotiation skills.

Deep understanding of telecom solutions, enterprise sales cycles, and market dynamics.

Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Preferred

Experience with customer lifecycle management tools and retention analytics platforms.

Familiarity with enterprise technology and digital transformation trends in telecom.

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