Training Lead Specialist

About Seamless Assist

Seamless Assist is a virtual support agency helping businesses grow through high-performing virtual teams. We focus on excellence, innovation, and continuous improvement. As we scale, were seeking a Training Lead Specialist to drive onboarding, skills development, and ongoing training for our virtual assistants and internal team members.

Role Overview

As a Training Lead Specialist , your mission is to design, implement, and manage training programs that equip our VAs and team members with the skills and knowledge they need to perform at the highest level. You'll lead onboarding sessions, identify skill gaps, roll out refresher training, and ensure a culture of continuous learning across the organization.

Key Responsibilities

Training Design & Delivery

Design and develop training materials (slides, SOPs, videos, quizzes)

Lead onboarding sessions for new hires (General VA, Sales VA, etc.)

Conduct training needs analysis regularly

Create role-specific learning paths and certification plans

Performance Support & Coaching

Partner with department heads to identify performance gaps

Provide targeted coaching and refresher sessions to underperforming VAs

Support team leads with resources and coaching frameworks

Conduct skill-based assessments and feedback sessions

Monitoring & Reporting

Track training completion, scores, and effectiveness

Use survey data, call audits, and feedback loops to refine training content

Generate monthly reports on training ROI and team performance improvement

Learning Management & Culture

Maintain and update internal training hubs or LMS

Promote a culture of learning, feedback, and peer development

Recommend tools and methods to improve knowledge transfer (e.g., microlearning, mentorship, simulations)

Qualifications & Skills

Must-Have :

2+ years experience in training, L&D, or operations coaching (preferably in remote / VA or BPO setup)

Strong communication and facilitation skills (Zoom, Loom, etc.)

Experience creating training materials and conducting virtual workshops

Familiarity with Google Workspace, Canva, Trello, Notion, or similar tools

Ability to assess learning needs and adjust training strategies accordingly

Nice-to-Have :

Experience with LMS tools (e.g., TalentLMS, Thinkific, Trainual, etc.)

Background in instructional design or adult learning principles

Familiarity with remote support roles : General VA, Sales VA, Marketing, etc.

BPO or VA agency experience is a major advantage

Soft Skills We Look For :

Strong leadership and accountability

Clear communicator and natural coach

Analytical mindset with attention to detail

Proactive and self-motivated

Organized, patient, and growth-focused

What We Offer :

Remote-first culture and flexible schedule

Access to upskilling and development tools

Opportunities to lead and scale training programs

Performance-based bonuses

A collaborative team that values learning and results