Lead Specialist

Dempsey Resource Management IncDiliman Quezon City, National Capital Region, Philippines

1 day ago

Job description

Job Overview

We are looking for a CRM Lead who can own and optimize the end-to-end lifecycle of SMS campaigns for

the brand. This role focuses on retention - driving reactivation, loyalty, and player value through timely,

relevant, and segmented SMS communications across casino, sportsbook, and promotional campaigns.

Key Responsibilities

SMS Strategy & Calendar – Plan, build, and maintain a weekly and monthly SMS campaign

calendar aligned with casino and sportsbook promotions.

Campaign Setup & Execution – Launch scheduled and trigger-based SMS campaigns (e.g.

bonus reminders, churn reactivation, inactivity nudges).

Segmentation & Targeting – Use behavior, transaction data, and player cohorts (e.g. VIPs, new

depositors, high churn risk) to drive tailored messaging.

Copy Development – Collaborate with Creatives and Product teams to develop high-converting,

brand-aligned SMS copy.

Performance Monitoring – Track delivery, CTR, opt-outs, conversion lift, and campaign costs

using internal dashboards or telco tools.

Tech & Vendor Coordination – Work with SMS gateway or telco partners to manage throughput,

API triggers, and escalation protocols.

Compliance & Risk Management – Ensure all messages adhere to ASC, PAGCOR, and telco

guidelines

Requirements

5+ years of experience in CRM, retention, or lifecycle marketing, preferably in gaming, e-

commerce, or fintech.

Proven hands-on experience running high-volume SMS campaigns and A / B tests.

Deep knowledge of segmentation, player lifecycle triggers, and retention journeys.

Experience working with telco dashboards, SMS platforms, or CRM tools.

Familiarity with omnichannel approaches : SMS + Viber + email or push.

Detail-oriented, proactive, and comfortable with performance reporting.

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Specialist • Diliman Quezon City, National Capital Region, Philippines

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