Training Specialist

Assists recruitment team during the initial and final interview process by conducting LPA (language proficiency assessment) of each applicant.

The LPA results become a recommendatory basis for the applicant’s Final Interview phase.

Assists HR Specialists in the orientation process prior to the training session.

Provides new hires additional information about company policies and procedures during training.

Facilitates and oversees ILT or VILT (instructor-led training / virtual instructor-led).

Communication Skills Training - train new hires on effective communication skills both oral and written communication proficiencies as patterned after American consumer culture standards.

Fundamental Skills Training - ensures that trainees have a comprehensive understanding of the client’s industry knowledge base including common terminologies, services offered and call handling.

Track and analyze key performance indicators (KPI) for trainees and generate reports on training effectiveness and make recommendations for improvement.

Develops and conducts short and long-term learning intervention programs / modules / projects for team members and can provide inputs in program revisions as well as create needs-based training modules, assessments, and updates to immediately address training needs.

Manages operations stakeholders / team members through the following communications learning intervention methodologies : Implementation of one-on-one coaching sessions Roll-out of class training sessions, if necessary Holding FGD sessions during team huddles Facilitation of team meetings on information updates Facilitation of T3 (train-the-trainer), if necessary Creation of coaching or intervention logs and reports to validate implementation and document activity Conducts calibrations with Learning Services, Quality Team, and Operations Leaders if necessary, and consistently profiles the language proficiency of team members whenever needed.

Conducts TNA (Training Need Analysis) and reports to the Training and Development Manager.

Communication Skills Coaching Conducts the usual call audit process and coaching activities for all employees with call handling responsibilities to assess their language proficiency performance.

Partners with the Team Leads to provide insights and suggested actions on the communication opportunities captured on the agent’s Language proficiency evaluations.

Shares the monthly insights on the captured communication skills opportunities with the Operations stakeholders : Team Lead, JOM, OM, and Training Manager.

Qualifications : Minimum of 3 yrs experience in the training department Strong verbal and written communication skills Ability to plan, manage time and multitask effectively  "Hybrid" training experience or Leadership training experience is a plus Familiarity with modern and traditional training methods Excellent leadership and motivational skills Advanced database, computer skills, and record-keeping skills Excellent decision-making and problem-solving skills Good collaboration and teamwork skills Willing to work graveyard and can start training immediately Has an existing home office setup with a conducive work environment Computer or laptop with specs of at least core i5 or higher / 7th gen or newer, or its AMD Ryzen equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor Stable internet connection of at least 25 Mbps upload and download.

Back-up power / internet is a plus Personal savings account for payroll processing Offer : Long-term / full-time position Competitive pay is at 39,180.19 gross + 13th Month pay Pay begins on day 1 of training Benefits, such as : Enjoy benefits valued at 324,000 pesos annually HMO Coverage : Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at  ₱100,000 Maximum Benefit Limit Loyalty Investment Fund : We set aside savings for you—withdraw after 5 years, with more perks at your 10th year.

Pag-IBIG MP2 Savings Program :  Where the company will contribute monthly to your MP2 account!  Memorial Plan Coverage : St.

Peter Memorial Plan granted after regularization Work-life balance benefit : 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time.

Attendance and performance-based incentives : Get up to 142,000 pesos worth of performance-based incentives annually Perfect Attendance KPI Superstars Shoutout Incentive Referral Incentive QA Rockstar C3 Champions Client Obs Incentive Quarterly In-person Team-Buildings Annual Company Outing - A yearly team adventure to unwind and celebrate together Annual Year-End Party -  A fun-filled party capped with exciting grand raffle giveaways!

Annual Performance Review - Performance-based reviews with opportunities for pay raises.

Annual Sports Fest -  Show your team spirit and compete in fun games and tournaments! 13th-month pay -  Guaranteed additional month’s salary every year.

Government-mandated benefits : SSS PhilHealth PAG-IBIG Career Advancement Opportunities   Powered by JazzHR