Customer Care Officer for Local Account | Work onsite in Makati City

Join a Global Leader in Smart Mobility – Now Hiring : Customer Care Officer for Local Account

Are you passionate about delivering exceptional customer experiences? Ready to work with a global tech company that's transforming the way the world moves?

We’re Cartrack – a world-leading smart mobility SaaS company with over 2 million subscribers across 23 countries . As we continue to grow, we’re looking for a Customer Care Officer to join our fast-paced, collaborative, and innovation-driven team in the Philippines.

What You’ll Be Doing :

As a Customer Care Officer for Local Account , you’ll be at the heart of our customer success. You’ll play a key role in supporting and retaining our valued clients while helping drive operational excellence.

• Be the first point of contact for customer inquiries via phone and email.
• Manage and support key accounts in the Philippines.
• Monitor fleet repair schedules and ensure timely updates on non-streaming units.
• Proactively contact customers, investigate unit issues, and coordinate service bookings.
• Work cross-functionally to escalate and resolve technical or service-related concerns.
• Champion the customer experience through retention , upselling , and expanding existing client relationships .

What We’re Looking For :

Why Join Us?

Apply now! and help shape the future of smart mobility with Cartrack!