Telco Account Pampanga Site

As a Telco Customer Service Representative, you will assist customers with inquiries regarding mobile, internet, or cable services. You’ll handle billing concerns, technical issues, and account management while ensuring high-quality service and customer satisfaction.

Job Description :

Respond to customer inquiries via phone, chat, or email

Assist with service activations, troubleshooting, and billing concerns

Guide customers in using telco products and resolving technical issues

Ensure customer satisfaction by providing timely and accurate solutions

Document interactions and escalate unresolved concerns

Maintain professionalism and adhere to company policies

Qualifications :

With at least 6 months BPO experience

Strong communication and problem-solving skills

High school graduate or higher

Tech-savvy and knowledgeable in telco services is a plus

Amenable to shifting schedules and onsite work in Pampanga

Perks & Benefits :

Up to ₱27,000 monthly salary

HMO from Day 1

Performance incentives

Paid training and career development

Government-mandated benefits