Operations Director (Service Desk) | Alabang

Operations Director (Service Desk) | Alabang

Infosys BPM Muntinlupa City, National Capital Region, Philippines

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Key Responsibilities

• Identifies opportunities and enable delivery of improvements in order to enhance productivity for a domain intensive process.
• Improve domain specific process efficiency and effectiveness to enhance productivity and margins.
• Governance compliance - ensure adherence to governance model.
• Work with key stakeholders in order to set and manage domain delivery specific expectations.
• Provide inputs from a delivery perspective to SOW, RFP process. Provide inputs to transition team on domain specific SLAs.
• Participate in initiatives to support Practice Lead to reach organizational objectives and improving competencies.
• Partners with transition teams in solution and delivery excellence, transformational projects, to ensure a robust transition.

Key Requirements