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Service Desk COE Assistant Manager (Alabang) | Onsite

TASQ Staffing SolutionsMuntinlupa, Metro Manila, Philippines

13 hours ago

Job type

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Job description

Responsibilities :

Process Optimization : Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization
Technology & Innovation : background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions
Training & Development : Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents / Team leads
Data analytics and metric improvement : Monitors performance metrics, ensures adherence to policies, and maintains service excellence
Customer Experience Enhancement : Analyzes feedback, implements improvements, and fosters a customer-centric culture

Requirements :

Relevant years of experience : 5 years minimum BPO experience in customer service and technical service desk clients / campaigns

Leadership experience : 4 years minimum handling a team for customer service accounts

Educational attainment : College graduate any course

Amenable to work in shifting schedules.

Amenable to work ONSITE - Alabang

Able to start ASAP.

Benefits :

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities and exposure to multiple accounts

Weekends Off

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Service Desk Manager • Muntinlupa, Metro Manila, Philippines

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