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Spanish Call Center Team Leader (Taguig)

TASQ Staffing SolutionsTaguig, Metro Manila, Philippines

30+ days ago

Job type

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Job description

Position : Spanish Team Leader (Taguig) | Onsite

Benefits :

HMO coverage for the employee and two dependents starting on Day 1
Quarterly performance bonuses
Excellent opportunities for career growth
24 annual leave days

Qualifications :

Willing to work in rotating shifts

Open to working onsite at BGC, Taguig

Able to start immediately

Education and Other Requirements :

At least 4 years of customer service experience within the BPO / BPM industry

Bachelor's degree in any field

At least B2-level proficiency in Spanish according to CEFR or Berlitz standards

Minimum of 3 years in a Team Leader role, with experience managing a team of Spanish-speaking agents handling voice calls

Willing to work in rotational shifts

Job Responsibilities :

Effectively lead and manage teams, including resource planning, career development, performance management, and attrition control

Coach and support team members by addressing knowledge gaps and skill or motivation issues

Handle customer or user escalations, develop action plans, and ensure issues are resolved with ownership

Regularly develop and implement internal and external governance procedures

Keep the team updated on process changes, targets, and key performance indicators

Identify opportunities for process improvements and mentor team members on implementing Six Sigma, lean projects, or other improvement initiatives

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Team Leader • Taguig, Metro Manila, Philippines

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