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Customer Service Team Lead (Taguig) | Onsite
TASQ Staffing SolutionsTaguig, Metro Manila, Philippines30+ days ago
Job type
- Quick Apply
Job descriptionEffectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc. Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues Handle User / customer escalations and formulate actions to resolve any concerns and ownership till resolution Regularly formulate and execute internal and external governance Effectively handle client escalations and formulate actions to resolve any concerns Work with the operations managers to obtain necessary resources like training and support for the teams requirements Conduct quality assessment of agents performance and formulate trends for performance improvement of agents & teams Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets Familiarize the team with the latest process update and changes, team and individual targets Identify process improvement ideas, mentor team members on implementing improvement ideas / Six sigma / lean projects
Start Date : August 18
Work Setup : 100% Onsite (BGC Taguig)
Requirements :
- Minimum experience of 4 years with customer service in the BPO / BPM industry
- Bachelors degree in any course or equivalent experience
- A minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS.
- Willingness to work in rotational shifts
- Amenable to work in shifting schedules.
- Amenable to work ONSITE (TAGUIG).
- Able to start ASAP
Responsibilities :
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Team Lead • Taguig, Metro Manila, Philippines
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