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Call Center Service Desk Trainer - Clark, Pampanga

Call Center Service Desk Trainer - Clark, Pampanga

TASQ Staffing SolutionsAngeles, Pampanga, Philippines
30+ days ago
Job type
  • Quick Apply
Job description

Position : Account / Process Trainer - Service Desk Financial (Clark) | Onsite

Benefits :

  • Quarterly performance bonuses
  • Excellent career development opportunities and fast-track progression
  • Support for a healthy work-life balance
  • Free HMO and life insurance coverage for the employee and two dependents
  • Located within the Central Business District area
  • Certified as a great place to work

Responsibilities :

Training Needs Analysis :

  • Accurately identify training requirements.
  • Provide follow-up support on the floor to reinforce learning and enhance performance.

    • Curriculum and Course Design :

  • Demonstrate comprehensive understanding of course development methodologies from start to finish.

    • Content Development :

  • Show expertise in content creation and ensure the application of appropriate development methodologies.

    • Course Delivery :

  • Utilize effective training techniques and methods for delivering sessions.

    • Research Methodology :

  • Have basic knowledge of research principles to conduct research ethically and effectively, with guidance.

    • Partnerships :

  • Collaborate closely with various functions and stakeholders.
  • Communicate effectively across different cultures with client teams.

    • People Management :

  • Build and lead cross-cultural teams.
  • Manage conflicts effectively.

    • Planning, Organizing, and Administrative Skills :

  • Handle administrative tasks such as attendance tracking, agent evaluations, training feedback, utilization reports, scheduling, and coordination with TIG / Facilities.
  • Efficiently schedule training sessions, optimizing available resources.
  • Ensure training plans and delivery are completed on schedule.
  • Identify opportunities to increase process and team efficiencies.

    • Requirements :

  • Bachelor's degree in any field
  • Minimum of 4 years of total BPO experience, with at least 2 years as a trainer within BPO or shared services
  • Background or knowledge in Tech Support or Service Desk roles
  • Excellent verbal and written communication skills
  • Willing to work in shifting schedules in Clark
  • Able to work onsite
    • Create a job alert for this search

    Service Desk Trainer • Angeles, Pampanga, Philippines

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