Customer Service Specialist - US Healthcare
EastvantageTaguig, National Capital Region, Philippines, National Capital Region, Philippines3 days ago
Job descriptionMinimum 2 years of experience in customer-facing or customer support roles Experience with HubSpot or similar CRM / ticketing systems preferred Excellent verbal and written communication skills Strong problem-solving and organizational skills Knowledge of the medical industry and familiarity with medical terminology Proven ability to manage time effectively and meet deadlines Comfortable working independently while also being a collaborative team player High school degree required Associate’s or bachelor’s degree in Healthcare Administration, Business, Communications, or a related field preferred Company Christmas gift Company events Employee discount Opportunities for promotion Paid training Pay raise
Pay : ₱33,000.00 per month
Job description :
Core Responsibilities
- Respond timely and professionally to customer inquiries via phone and email
- Troubleshoot and resolve billing, claims, and system-related issues while ensuring a high level of customer satisfaction
- Follow up with customers to confirm complete resolution of open issues
- Clearly explain products, services, policies, and procedures to customers
- Accurately document all customer interactions and feedback in the CRM system (HubSpot)
- Escalate complex issues to the appropriate internal teams
- Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
- Monitor recurring customer concerns and provide actionable insights for service or process improvements
- Maintain up-to-date knowledge of products, services, and industry best practices
Experience and Skills
Education and Qualifications
Job Types : Full-time, Permanent
Benefits :
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Customer Service Specialist • Taguig, National Capital Region, Philippines, National Capital Region, Philippines
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