Customer Service Specialist
XtaunchPasig City, National Capital Region, Philippines1 day ago
Job descriptionResponds to customer web queries regarding online merchandise or service orders Ensure sending of responses to all customer queries in all e-com marketplaces in a timely manner Completely resolve customer concerns and in most cases ensure that such concerns are resolved before ending the conversation Create a genuine connection with our customers, identify customer concerns and needs proactively Coordinate with the Fulfillment team / Marketplace Administrator to address issue (if any) Upsell product to customers via live chat. Assists customers with product selection, answers basic questions, and suggest various product options that are available. Stay up to date on all relevant company and product updates and information.
QUALIFICATION :
- Bachelor's degree holder
- Very positive customer service attitude
- Good oral and written communication skills
- Good interpersonal skills
- Resourceful and organized
- With experience in relevant industry
- Able to start work on a short notice
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Customer Service Specialist • Pasig City, National Capital Region, Philippines
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