Customer Service Specialist

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here :

🌟 You’re Valued.

You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.

From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.

We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.

Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.

We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

The Customer Service Specialist serves as the frontline support for customers, ensuring every interaction delivers an exceptional experience for both new and existing clients. The role manages inbound and outbound communications across phone, email, and messaging channels, providing timely support to maintain a smooth flow of enquiries and resolutions across internal teams.This position plays a key role in assisting customers throughout their journey by clarifying information, resolving concerns, and guiding them toward appropriate next steps, including escalation to specialized teams when required.

Additional tasks beyond the core scope may be assigned to support the broader goals of the business.

Key Responsibilities

• Manage inbound and outbound customer enquiries through multiple channels, including phone, email, and messaging platforms.
• Act as a central point of contact, ensuring timely and professional communication at all times.
• Identify customer needs by clarifying requests, assisting with inquiries, and guiding them through relevant processes or online interactions.
• Provide empathetic and solution-focused resolution to complaints, maintaining a strong emphasis on customer satisfaction.
• Coordinate effectively across internal departments, external partners, suppliers, and other key stakeholders.
• Maintain accurate and updated customer records within connected database systems.
• Identify and escalate priority issues that may impact service quality or customer experience.
• Perform administrative and operational support tasks such as document handling, process tracking, and data entry with strong attention to detail.

Performance Objectives

Qualifications, Skills, and Experience