ISTA Solutions, an outsourcing / offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities :
Patient Scheduling :
- Handle inbound and outbound calls to schedule, confirm, or reschedule patient appointments.
- Maintain accurate and up-to-date appointment schedules in the system.
Insurance & Authorizations :
Perform prior authorizations for Medicaid patientsUpdate and verify third-party insurance information in the patient management system.Patient Collections :
Make occasional follow-up calls to self-pay patients regarding outstanding balances.Provide basic information about payment options and escalate complex billing issues as needed.Requirements
Must have at least 6 months of BPO experience in a Voice accountUS Healthcare Insurance experience is an advantage .Excellent verbal and written English skillsOrganized and keen to detailsWilling to work in Buendia, Makati or Shaw Blvd, MandaluyongAmenable working night shiftsBenefits
What can we offer you?
Competitive salary and benefitsHealth Insurance with free dependents10%-night differentialAttendance BonusPaid time offConvertible to cash leave creditsPerformance AppraisalWork-life balanceA focus on growing your career path with usWe encourage you to follow your passions and learn new skillsOur commitment to you
Strong culture and values-driven leadershipWe create opportunities for you to learn and grow at any stage of your careerContinuous learning and innovationWe foster an all inclusive environment where everyone thrives