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CSR - Healthcare
HRTXMetro Manila, Philippines30+ days ago
Job descriptionHigh school diploma or equivalent; college degree is a plus At least 1 year of experience in a customer service role, preferably in a healthcare or insurance-related environment Strong knowledge of medical terminology, healthcare plans, and insurance processes is preferred Excellent verbal and written communication skills Empathetic, patient, and professional when handling sensitive health-related concerns Strong problem-solving skills and ability to multitask in a fast-paced environment Proficient in using CRM systems, call center software, and Microsoft Office applications Familiarity with HIPAA guidelines and healthcare compliance standards is an advantage
Job Description :
We are seeking a compassionate and detail-oriented Customer Service Representative (CSR) to join our Healthcare account team. As a CSR, you will serve as the first point of contact for patients, providers, and insurance companies, providing accurate information and support regarding healthcare services, billing, and medical coverage.
Key Responsibilities :
- Handle inbound and outbound calls related to patient inquiries, insurance claims, billing, and healthcare services
- Provide accurate and timely information regarding benefits, eligibility, and claims status
- Resolve customer issues efficiently while maintaining a high level of empathy and professionalism
- Document call interactions and updates in the system following data privacy guidelines
- Coordinate with healthcare providers and internal departments to resolve complex issues
- Uphold HIPAA compliance and ensure confidentiality of sensitive health information
- Meet or exceed performance metrics such as call quality, resolution time, and customer satisfaction
Qualifications :
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Healthcare • Metro Manila, Philippines