CSR - Healthcare

Job Description :

We are seeking a compassionate and detail-oriented Customer Service Representative (CSR) to join our Healthcare account team. As a CSR, you will serve as the first point of contact for patients, providers, and insurance companies, providing accurate information and support regarding healthcare services, billing, and medical coverage.

Key Responsibilities :

• Handle inbound and outbound calls related to patient inquiries, insurance claims, billing, and healthcare services
• Provide accurate and timely information regarding benefits, eligibility, and claims status
• Resolve customer issues efficiently while maintaining a high level of empathy and professionalism
• Document call interactions and updates in the system following data privacy guidelines
• Coordinate with healthcare providers and internal departments to resolve complex issues
• Uphold HIPAA compliance and ensure confidentiality of sensitive health information
• Meet or exceed performance metrics such as call quality, resolution time, and customer satisfaction

Qualifications :