Customer Engagement Specialist - (ZR_28003_JOB)

Job Description

This is a remote position.

Schedule :  9AM - 6PM EST (40 paid hrs a week, 1 hr unpaid break)

Responsibilities :

• Follow-Up Sequence Management
• Follow-up once order has been received how things are
• Follow-up on quotes that are up to $500 (representing approximately 60%-70%)
• Follow-up with new leads
• Existing Customers who are inactive - book call with Edward
• Let existing customers know of new equipment - book a meeting with Edward to see benefits

■ Execute a one-week follow-up cycle for various client segments.

■ Day 1 :  Make the first call attempt. If voicemail, send an immediate followup email. If connected, qualify the client and send an

introductory email.

■ Day 3 :  Make the second call attempt. If voicemail, send a brief follow-up email.

■ Day 5 :  Make the third call attempt. If voicemail, send a final email encouraging engagement.

■ Day 7 :  Send a final summary email (if no response) outlining the company’s capabilities and inviting them to connect.

■ Additional task - lead gen (via LinkedIn, etc)

Client Segments :

■ Contacts who received a quote but have not proceeded with it.

■ Past clients who have been inactive for 90 days or more.

■ New potential leads who have not yet interacted

Client Communication :

■ Follow a provided phone script during calls to qualify contacts.

■ Update and maintain client data and interaction notes in Zoho CRM.

Quality Assurance and Surveys :

■ Conduct QA calls for ongoing projects.

■ Make post-shipment Customer Experience survey calls to gather feedback.

Additional Duties :

■ Assist with other client outreach and calling responsibilities as needed.

Requirements

Qualifications :

Independent Contractor Perks

ZR_28003_JOB

Requirements

Responsibilities :