Customer Support Representative

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here :

🌟 You’re Valued.

You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.

From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.

We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.

Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.

We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

Customer Support Representatives provide a critical front line of support via telephone, email and webchat for Wisr customers. Customer Support Representatives coordinate within our teams to provide customers with information on our products and services, loan servicing queries, new loan applications and technical support with our products.

KEY RESPONSIBILITIES

• Act as the first point of contact (inbound calls / emails) for all customer and broker enquiries relating to our online application form, credit policy, the status of new applications and all customer enquiries post-settlement of their loan.
• Liaising with credit operations and payments teams to ensure loan applications meet our turn-around-times
• Liaising with payments and collection teams to ensure customers are being supported when going through financial hardship.
• Facilitating customers who wish to pay out their loan, amend account details and set up payment arrangements.
• Assisting customers submitting loan applications, including assisting with contract e-signatures
• Ensure all communications with customers are documented and recorded in accordance with company policy
• Build and maintain external broker and customer relationships
• Work closely with the Lending Consultant, Lending Representatives, Verifications and Credit Operations teams to ensure we deliver exceptional service and hit settlement targets
• Handle high volume of emails, ensuring these are actioned or passed to the appropriate area of the business allowing for seamless processing of customer requests
• Support operational payment functions such as confirming funds are allocated to loans, and troubleshooting dishonour repayment enquiries.
• Respond to social media enquiries and reviews.

SKILLS, QUALIFICATIONS, EXPERIENCE & BEHAVIOURS