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Operations Manager - Retail BPO (Cebu)
TASQ Staffing SolutionsCebu City, Cebu, Philippines30+ days ago
Job descriptionTeam Leadership & Development : Lead and mentor call center supervisors, coach teams on best practices, promote a culture of accountability and continuous improvement, and oversee hiring, coaching, and staff performance. Performance Management & Monitoring : Track and manage KPIs, performance metrics, and productivity standards; analyze team and individual performance to identify trends and areas for improvement; and implement strategies to boost revenue and profitability. Operational Excellence & Strategy : Develop and execute strategies to enhance productivity, customer satisfaction, and employee engagement; evaluate team results and objectives; and continuously improve call center operations. Customer Service & Quality Assurance : Implement customer satisfaction initiatives, resolve operational issues, ensure compliance with industry regulations and quality standards, and collect customer feedback for ongoing improvement.
Position Title : Ops Manager - Retail (Cebu) | Onsite
Account Type : Retail
Start Date : August 15
Support Type : Voice
Work Setup : Fully Onsite in Cebu
Shift & Rest Days : 24 / 7 schedule
Educational Qualification : Bachelor's Degree
Work Experience :
- At least 4 years of experience as an Operations Manager or Senior Group Leader in any industry, preferably in retail
- Capable of managing three Assistant Managers and conducting business reviews
Key Responsibilities :
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Manager Manager • Cebu City, Cebu, Philippines
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