Functional Systems Analyst

Hiring Brief : Functional System Analyst

Job Summary

The Functional System Analyst will manage and administer the organization’s Customer Information Systems (CIS) to ensure system availability, accuracy, efficiency, security, and integrity. The role involves designing, validating, implementing, and monitoring system functionalities, fixes, and enhancements, while also driving innovations, policies, and procedures to improve overall system performance.

Key Responsibilities

• Ensure CIS efficiency, effectiveness, accuracy, and data integrity.
• Translate business requirements into technical / user specifications and oversee integration with other systems.
• Lead functional validation, testing, and User Acceptance Testing (UAT).
• Develop and recommend communication plans for system updates and improvements.
• Design and develop new customer application systems to support compliance, innovations, and company initiatives.
• Conduct risk assessments, gap analyses, and propose mitigating measures.
• Monitor system health, generate KPIs and reports, and recommend improvements.
• Collaborate with technical teams, business units, and external stakeholders.
• Provide expertise in training, documentation, and knowledge sharing.
• Stay updated on industry trends, acquire certifications, and adopt best practices.

Technical Competencies

Qualifications