E-commerce Operations & Customer Service Coordinator

Job Description

This is a remote position.

Job Highlights :

• Contract type : Independent Contractor
• Work Schedule : Flexible 30 hours / week 9am GMT+11 at the earliest
• Regular business hours with flexibility

Client Timezone :   AEST / AEDT (Australia Eastern Time)

Client Overview

Support a dynamic fitness technology company that’s transforming how people interact with gym equipment through innovative magnetic solutions. This rapidly growing business has created a game-changing product that addresses real needs in the fitness community. The company operates with a customer-first mentality and is scaling their operations to meet increasing demand. You’ll be joining a team that values excellence in customer service and operational efficiency, working with cutting-edge e-commerce systems and supporting an exciting product that’s gaining traction in the fitness market.

Job Description

This comprehensive full-time role combines exceptional customer service with e-commerce operations management, ensuring seamless business operations and outstanding customer experiences. You’ll be the backbone of daily operations, managing everything from customer inquiries to platform optimization. This position offers extensive involvement in e-commerce operations with opportunities for professional growth as the company scales. You’ll work with modern tools and systems while supporting customers who are passionate about fitness and innovative gym solutions.

Responsibilities

Requirements

Benefits

Independent Contractor Perks :

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_27225_JOB

Requirements

Requirements Extensive experience with Shopify and e-commerce platform management Proven track record in customer service excellence with strong communication skills Administrative expertise with ability to manage multiple tasks and priorities effectively Experience with digital marketing tools and e-commerce optimization Strong organizational skills and attention to detail for system management Ability to work independently while maintaining high standards of quality Familiarity with the fitness industry and customer needs preferred Proficiency with various software tools and ability to learn new systems quickly