Brand Marketing Officer

Roles & Responsibilities :

• Ensure flawless processing of customer orders through our website & other online accounts
• Coordinate with Warehouse & Logistics team for the timely delivery of orders
• Coordinate with delivery services & courier
• Handle Customer Concerns, Product Inquiries & Follow Ups via e-mail & phone call
• Prepare reports such as but not limited to online sales & other related data
• Conduct customer feedback surveys (written, call or face to face)
• Continuously improve customer relationship for the brand
• Prepare event materials in coordination with other departments
• Facilitate ingress and egress procedures including inventory of returned stocks
• Monitor safekeeping of event materials & ensure all are in good condition
• Willing to work full time in Santa Cruz, Manila
• Willing to work on weekends for events (occasional)