Specialist - Fraud, Collections, Retail & Card Services - Taguig

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.

As a Call Center Customer Service Specialist within Fraud, Collections, Retail & Card Services at Chase, you will deliver exceptional service to our customers by efficiently addressing their inquiries and enhancing your skills in customer interaction and problem-solving. You will play a crucial role in handling customer transactions, including fraud investigations, collections, payments, loans, and more, providing you with a diverse and dynamic work experience.

Job Responsibilities

• Works in a call center environment that requires 100% phone-based customer interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Take ownership of each customer interaction while treating them with respect and responding with empathy
• Work both independently and in a team environment
• Abide by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills :

Preferred qualifications, capabilities, and skills

Work Schedule : Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts / US-friendly shifts. Specific schedule information will be provided by the Recruiter.This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.