Job Description
This is a remote position.
Job Highlights :
- Contract type : Seasonal / Project-Based
- Schedule : 48 hours per week; Monday to Saturday 9 : 00 am - 5 : 30 pm (30 minutes unpaid lunch break)
- Client Timezone : Sydney, Australia
Client Overview
Join a dynamic e-commerce startup that’s revolutionizing the furniture retail space! Our client is an innovative online retailer specializing in high-quality furniture, operating multiple Shopify stores. As a growing company, they’re looking for passionate individuals to help shape their customer experience and drive their expansion in the competitive e-commerce market.
Job Overview
Are you ready to be at the forefront of customer service in a rapidly growing e-commerce environment? We’re seeking a dedicated Customer Support Virtual Assistant to become the voice of our client’s brand. In this role, you’ll be instrumental in managing customer relationships, from initial inquiries to after-sales support. You’ll work with cutting-edge e-commerce platforms and inventory systems, providing crucial support to customers throughout their shopping journey. This position offers a unique opportunity to grow with a startup, where your contributions will have a direct impact on the company’s success and customer satisfaction.
Responsibilities
Serve as the primary point of contact for customer inquiries via online chat and phone calls, ensuring prompt and professional responsesProvide comprehensive information on product availability, ongoing sales promotions, and accurate delivery timelinesHandle pre-sales inquiries with enthusiasm, supporting the sales process and helping to convert leads into customersEfficiently process and track orders using the SingSeven inventory system, ensuring accuracy and timelinessAddress after-sales issues with empathy and problem-solving skills, including managing damaged goods claimsCollaborate with the internal team to resolve complex customer issues and contribute to improving service processesAssist with general administrative tasks to support the smooth operation of the businessAdapt to the evolving needs of a growing startup, including potential weekend or holiday work with noticeRequirements
3+ years of customer support experience, preferably in the e-commerce or retail sectorsFamiliarity with inventory management systems and e-commerce platforms; experience with Shopify is a plusTech-savvy with the ability to learn quickly and adapt to new software and systemsExcellent time management skills and ability to prioritize tasks effectivelyPositive attitude and passion for delivering exceptional customer experiencesReliable internet connection and quiet work environment for handling customer callsFlexibility to work weekends occasionally or holidays as the business grows (with advance notice)Benefits
Independent Contractor Perks
Permanent work from homeImmediate hiringZR_28813_JO B