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Customer Support Representative (ZR_28813_JOB)

Customer Support Representative (ZR_28813_JOB)

BruntWorkManila, 00, ph
8 days ago
Job type
  • Quick Apply
Job description

Job Description

This is a remote position.

Job Highlights :

  • Contract type : Seasonal / Project-Based
  • Schedule : 48 hours per week; Monday to Saturday  9 : 00 am - 5 : 30 pm (30 minutes unpaid lunch break)
  • Client Timezone : Sydney, Australia

Client Overview

Join a dynamic e-commerce startup that’s revolutionizing the furniture retail space! Our client is an innovative online retailer specializing in high-quality furniture, operating multiple Shopify stores. As a growing company, they’re looking for passionate individuals to help shape their customer experience and drive their expansion in the competitive e-commerce market.

Job Overview

Are you ready to be at the forefront of customer service in a rapidly growing e-commerce environment? We’re seeking a dedicated Customer Support Virtual Assistant to become the voice of our client’s brand. In this role, you’ll be instrumental in managing customer relationships, from initial inquiries to after-sales support. You’ll work with cutting-edge e-commerce platforms and inventory systems, providing crucial support to customers throughout their shopping journey. This position offers a unique opportunity to grow with a startup, where your contributions will have a direct impact on the company’s success and customer satisfaction.

Responsibilities

  • Serve as the primary point of contact for customer inquiries via online chat and phone calls, ensuring prompt and professional responses
  • Provide comprehensive information on product availability, ongoing sales promotions, and accurate delivery timelines
  • Handle pre-sales inquiries with enthusiasm, supporting the sales process and helping to convert leads into customers
  • Efficiently process and track orders using the SingSeven inventory system, ensuring accuracy and timeliness
  • Address after-sales issues with empathy and problem-solving skills, including managing damaged goods claims
  • Collaborate with the internal team to resolve complex customer issues and contribute to improving service processes
  • Assist with general administrative tasks to support the smooth operation of the business
  • Adapt to the evolving needs of a growing startup, including potential weekend or holiday work with notice
  • Requirements

  • 3+ years of customer support experience, preferably in the e-commerce or retail sectors
  • Familiarity with inventory management systems and e-commerce platforms; experience with Shopify is a plus
  • Tech-savvy with the ability to learn quickly and adapt to new software and systems
  • Excellent time management skills and ability to prioritize tasks effectively
  • Positive attitude and passion for delivering exceptional customer experiences
  • Reliable internet connection and quiet work environment for handling customer calls
  • Flexibility to work weekends occasionally or holidays as the business grows (with advance notice)
  • Benefits

    Independent Contractor Perks

  • Permanent work from home
  • Immediate hiring
  • ZR_28813_JO B

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    Customer Support Representative • Manila, 00, ph

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