Customer Support Representative

Job Title : Customer Support Representative

Location : Remote

Work Shift : PST

Working Hours : 40 hours per week / Full-time

Job Description :

We are seeking a detail-oriented, and solution-driven Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, providing timely and effective assistance via email, chat, phone, or social media. Your ability to solve problems, empathize with customers, and communicate clearly will be key to ensuring a positive customer experience.

Key Responsibilities :

Respond to customer inquiries via email, phone, chat, or social platforms in a timely and professional manner

Troubleshoot issues and guide customers through solutions

Provide product / service information and resolve any emerging problems

Document customer interactions and feedback in the CRM system

Collaborate with internal teams (e.g., Product, Sales, Technical Support) to resolve complex issues

Follow communication procedures, guidelines, and policies

Identify and escalate priority issues when necessary

Maintain a high level of product knowledge to provide accurate support

Qualifications :

• Proven customer support or client service experience (1+ years preferred)

Excellent communication and interpersonal skills

Strong problem-solving skills and attention to detail

Ability to remain calm and patient under pressure

Proficient with customer support tools and CRMs (e.g., Zendesk, Freshdesk, HubSpot)

Comfortable working independently and in a team environment

Preferred Qualifications :

Familiarity with help desk software and support ticketing systems

Ability to handle high volumes of inquiries with professionalism and accuracy

About More Staffing

More Staffing is a U.S.-based recruitment agency with one clear goal : to help fellow Filipinos land stable, rewarding jobs with international clients. We connect skilled professionals with global opportunities while ensuring theyre supported every step of the way.

Perks include :