Operations Manager

Key Responsibilities

Oversee Daily Operations : Ensure that all staff adhere to service standards and operational procedures, maintaining a high level of customer satisfaction.

1. Staff Management : Recruit, train, and mentor restaurant staff, focusing on building a cohesive team that delivers exceptional service. Schedule staff hours and assign tasks effectively.

2. Financial Management : Manage financial activities, including budgeting, forecasting, and controlling expenses to maximize profitability. Monitor financial performance and implement strategies for improvement.

3. Operational Improvement : Implement practices and procedures to enhance speed and service quality. Regularly review operational standards and make adjustments as necessary.

4. Customer Service : Cultivate product awareness among front-of-house (FOH) personnel and ensure that customer service is consistently high.

5. Monitoring and Support : Supervise floor supervisors and assist with all service-related activities to ensure smooth operations during service hours.