Key Responsibilities :
Operations Management
- Supervise day-to-day operations of the dormitory including front desk, housekeeping, and maintenance.
- Ensure all facilities and amenities are functioning efficiently and are well-maintained, including regular fumigation and garbage disposal / waste management.
- Coordinate repairs and renovations as needed within budget constraints.
- Laundry services : supervise laundry operations.
- Ensures strict enforcement of all approved and agreed-upon standard operating procedures (SOPs).
- Ensure clear and effective communication between the onsite housekeeping team and Groteam to coordinate key issues and actions.
Tenant Relations & Customer Service
Address tenant concerns, complaints, and inquiries promptly and professionally.Ensure high levels of tenant satisfaction to encourage renewals and referrals.Enforce house rules and maintain order among tenants.Staff Supervision
Hire, train, and manage dormitory and laundry staff (e.g., caretakers, janitors, security guards, laundry staff).Create work schedules and ensure adequate staffing levels at all times.Conduct regular performance evaluations and staff meetings.Financial Management
Monitor income and expenses, ensuring profitability while keeping costs low.Prepare and manage budgets; oversee billing and collection of rent and utility payments.Provide monthly financial and occupancy reports to the owner / management.Marketing & Occupancy
Develop strategies to maintain high occupancy rates (e.g., ensure tenants complete exit survey (Quarto 5 Questions).Conduct room showings, manage reservations, and facilitate move-ins / outs.Compliance & Safety
Ensure compliance with local government requirements (e.g., fire safety, sanitation, business permits).Implement safety protocols and emergency preparedness plans.Working Conditions :
Hybrid work from Monday-Friday. Requires occasional site visit.
On-call availability for emergencies.
May require occasional weekend or evening work, especially during move-in / move-out periods.