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Operations Manager

Operations Manager

Quarto PHTaguig, National Capital Region, PH
30+ days ago
Job description

Key Responsibilities :

Operations Management

  • Supervise day-to-day operations of the dormitory including front desk, housekeeping, and maintenance.
  • Ensure all facilities and amenities are functioning efficiently and are well-maintained, including regular fumigation and garbage disposal / waste management.
  • Coordinate repairs and renovations as needed within budget constraints.
  • Laundry services : supervise laundry operations.
  • Ensures strict enforcement of all approved and agreed-upon standard operating procedures (SOPs).
  • Ensure clear and effective communication between the onsite housekeeping team and Groteam to coordinate key issues and actions.

Tenant Relations & Customer Service

  • Address tenant concerns, complaints, and inquiries promptly and professionally.
  • Ensure high levels of tenant satisfaction to encourage renewals and referrals.
  • Enforce house rules and maintain order among tenants.

    • Staff Supervision

  • Hire, train, and manage dormitory and laundry staff (e.g., caretakers, janitors, security guards, laundry staff).
  • Create work schedules and ensure adequate staffing levels at all times.
  • Conduct regular performance evaluations and staff meetings.

    • Financial Management

  • Monitor income and expenses, ensuring profitability while keeping costs low.
  • Prepare and manage budgets; oversee billing and collection of rent and utility payments.
  • Provide monthly financial and occupancy reports to the owner / management.

    • Marketing & Occupancy

  • Develop strategies to maintain high occupancy rates (e.g., ensure tenants complete exit survey (Quarto 5 Questions).
  • Conduct room showings, manage reservations, and facilitate move-ins / outs.

    • Compliance & Safety

  • Ensure compliance with local government requirements (e.g., fire safety, sanitation, business permits).
  • Implement safety protocols and emergency preparedness plans.

    • Working Conditions :

    Hybrid work from Monday-Friday. Requires occasional site visit.

    On-call availability for emergencies.

    May require occasional weekend or evening work, especially during move-in / move-out periods.

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