Customer Service Specialist - Billing

Job Description

This is a remote position.

Schedule :  Monday to Friday, 8 : 00 AM – 5 : 00 PM, 1-hour unpaid break | Arizona  (Mountain Standard Time)

Paid hours per week : 40 Hours

Job Overview :

We are seeking a dedicated and detail-oriented individual to join our team as a Sub-Metering Billing and Customer Service Specialist. In this key role, you will be responsible for managing the sub-metering billing processes and delivering exceptional customer service to our clients within the dynamic field of utility sub-metering.

Responsibilities :

• Oversee the accurate and timely execution of sub-metering billing operations, ensuring adherence to industry standards and company policies.
• Collaborate with internal teams to collect and validate utility consumption data for individual units, facilitating precise billing calculations.
• Address customer inquiries and concerns related to sub-metering billing, providing knowledgeable and courteous assistance.
• Manage customer accounts, process payments, and reconcile billing discrepancies to ensure financial accuracy.
• Communicate with property managers and residents to educate them on sub-metering processes, resolve issues, and promote transparent utility usage.

Requirements

Benefits

Independent Contractor Perks

ZR_27588_JOB

Requirements

Excellent in English communication skills Previous experience in billing and customer service, preferably within the sub-metering or utility industry. Strong analytical skills with attention to detail for accurate billing calculations. Excellent communication and interpersonal abilities to assist customers professionally. Familiarity with sub-metering software and utility billing systems. Ability to thrive in a fast-paced environment and collaborate effectively with cross-functional teams. A candidate who is bilingual will be preferred.