L2 Helpdesk Specialist (MSP / Multiple Clients Background)
STAFFVIRTUALManila, Metro Manila, Philippines30+ days ago
Job descriptionBusiness application support (Microsoft Office, Outlook, Office 365, Azure, etc.) Troubleshooting Citrix / RDS and LAN / WAN connectivity issues Active Directory and Microsoft Exchange Online administration Administration experience for Windows Server and Hyper-V console Working knowledge of server virtualization technologies (VMware & Hyper-V) Mobile device support experience (iOS & Android) ConnectWise Manage / Automate systems ITIL Support principles for Ticketing, Triage, and Problem Resolution Remote Work Setup Company Laptop provided HMO Coverage on Day 1 1 FREE HMO Dependent after 6 months Additional Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave, Maternity Leave, Paternity Leave, Solo Parent Leave, and more) Unused Leave Conversion Attendance bonus Annual bonus Monthly prizes and bonuses! Up to 30K referral bonus!
JOB TITLE : L2 Helpdesk Specialist
DUTIES & RESPONSIBILITIES
- Provide frontline support for both hardware and software issues via telephone or remote assistance in a timely manner
- Root cause analysis for end user problems
- Escalating technical support issues internally and externally with manufacturers (Microsoft, Dell). Working remotely with OEM support teams to coordinate and complete repairs.
- Monitoring client IT systems Up / Down alerts. Respond within SLA to outage events.
- Perform Windows OS patching and security updates as assigned.
- Create Technical Documentation and Knowledge Base articles for common troubleshooting and resolutions.
QUALIFICATIONS
PERKS :
Shift : EST
Setup : Remote
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Helpdesk Specialist • Manila, Metro Manila, Philippines
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