Office Administrator - Operations and Sales Support

The company is a recruitment and staffing agency that sources temporary and permanent labour primarily within the warehousing and hospitality sectors. We pride ourselves on providing reliable, skilled, and motivated staff to support our clients' operational needs.

We are currently seeking a highly organized and driven individual to assist with backend operations and support our sales activities.

Role Overview

The successful candidate will be responsible for administrative and operational tasks, including invoicing, payroll processing, client interaction, and generating new business opportunities through outbound sales. This role requires someone who is confident, proactive, and able to work independently.

Key Responsibilities

Manage backend operations including payroll, invoicing, and reconciliation of transactions in Xero.

Provide excellent customer service to both clients and staff.

Use CRM and staffing software to maintain accurate records and manage onboarding processes.

Conduct outbound calls to potential clients to generate sales leads and support business growth.

Assist with general administrative duties to ensure smooth day-to-day operations.

Required Skills & Experience

Strong written and verbal communication skills in English.

Proficient in Xero with experience in accounting or bookkeeping tasks (invoicing, payroll, reconciliation).

Previous customer service experience.

Experience in sales, including cold calling or lead generation.

Tech-savvy and confident using systems such as CRM, scheduling / staffing platforms, and Microsoft Office / Google Workspace.

Highly organized, detail-oriented, and able to manage multiple tasks efficiently.

Positive attitude, energetic, self-motivated, and eager to contribute to company growth.