Customer Service Representative- Hybrid setup

Client Profile :

A Digital IT company that was build year 2001 and they are now operating for almost 25 years in the

industry. The company provide newest and innovated solutions through platforms and digital tools.

The company

Position :  Customer Service Representative

Industry : IT company

Location : Cebu IT Park, Cebu City, Cebu

Salary : Php 20,000 – Php 25,000

Schedule : Mondays- Fridays (midshift / nightshift)

Work Set up : Onsite

Benefits :

Government mandated Benefits

HMO

13 th month pay

Leave credits

other will be discuss upon job offer

Job Requirements :

Bachelor’s degree in Business management or any related

open for high-school or undergraduates

With at least 6- 1 year of work experience in Customer Service

Amenable to work in Cebu IT Park, Cebu City, Cebu

Can start As soon as possible is a big plus.

Job Responsibilities :

Handle inbound and outbound customer interactions via calls, chats, and emails

Respond to billing, domain, email, hosting, and website-related queries with professionalism,

empathy, and efficiency

Troubleshoot technical issues and provide effective, timely solutions

Manage escalations by coordinating with SMEs, Team Leads, and other departments, ensuring prompt follow-ups

Collect and relay customer feedback on products, services, and support experience

Recruitment Process :

Initial interview (Online)

assessment (face to face)

Final interview (face to face)

JOB OFFER