General Manager / 2 yrs exp

Overview

Job Title : Operation Branch Manager for Pasig City

Location : Metro Manila (Mall-based Outlet)

Employment Type : Full-time

Reporting To : General Manager

The Operation Branch Manager will lead the daily operations of a hologram Entertainment / Amusement outlet, delivering immersive family experiences while driving commercial success. This role blends operational excellence, team leadership, customer engagement, and innovation in a fast-paced retail-entertainment environment.

Responsibilities

• Oversee daily store operations, ensuring smooth execution of hologram shows, interactive zones, and merchandise sales.
• Maintain high standards of cleanliness, safety, and equipment functionality.
• Ensure consistent delivery of exceptional guest experiences aligned with brand values.
• Train and manage store staff including cashier, utility staff, customer service reps / operational staff, and merchandisers.
• Conduct regular performance reviews and coaching sessions.
• Foster a culture of creativity, inclusivity, and service excellence.
• Drive foot traffic and revenue through local mall activations, school tie-ups, and family packages.
• Collaborate with marketing team on seasonal campaigns and promotions.
• Monitor inventory levels and coordinate with supply chain for replenishment.
• Manage store budget, daily cash handling, and expense tracking.
• Ensure compliance with mall regulations, labor laws, and safety protocols.
• Prepare daily, weekly and monthly operational reports.

Qualifications

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