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Customer Service Advisor
XMC BPO Inc.Cebu city, Cebu, PH8 days ago
Job descriptionIn this role, you'll handle inbound customer calls or chats with professionalism, empathy, and efficiency. Your key responsibilities will include : Answering incoming calls or chats related to customer service and billing support Clearly explaining bills, resolving questions around balances, and identifying overdue accounts Processing credit card payments and supporting setup or changes to pre-authorized payments Communicating promotional offers and resolving disputes with confidence and care Assisting with product, service, and application inquiries Recommending entertainment packages and service solutions tailored to each customer’s lifestyle and budget Promoting all additional services introduced, as required Escalating complex concerns to supervisors in line with client guidelines Meeting key performance indicators (KPIs) set by management and the client Performing other tasks as required
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Customer Service • Cebu city, Cebu, PH
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