BPO - Support Manager (Hybrid Setup)

This might be the only time your I can fix him / her attitude wont be questioned. Unity Communications is looking for a Support Manager who can slay the house down boots despite juggling quotes, contracts, and a couple of escalations.

In this role, you'll play a vital role in keeping things running smoothly while making our internal teams and partners feel supported, heard, and taken care of istep by da istep. You'll be the reason things get done, people feel heard, and the team keeps moving forward.

Ready to help the team sumakses ? Apply today!

How You Spend Your Eight Hours

• Support internal channel managers and partners to ensure exceptional service delivery
• Monitor, improve, and streamline support processes
• Handle escalations with professionalism and efficiency
• Run quotes and generate contracts
• Request updates and track progress on active orders
• Collaborate with cross-functional teams to enhance partner satisfaction
• Help develop and implement scalable support strategies
• Manage multiple systems and tools to keep workflow running smoothly

What You Must Possess

What You Shall Receive

What You Should Consider

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.